Question 1

How does calling work?

Accepted Answer

Every seat gets its own US phone number, and calls in and out on it are unlimited. Anything beyond that - calls from extra numbers you add, power and predictive dialing, AI agents and lead lookups - is paid from a prepaid wallet you top up, at the rates on your billing page.

Question 2

Are calls really unlimited?

Accepted Answer

On your own number, yes: there is no per-minute charge. A fair-use level of 6,000 minutes per seat a month applies, which is more than a full-time rep can talk. Usage above it is reported to us so we can talk to you; it is never cut off.

Question 3

What does the free trial include?

Accepted Answer

Fourteen days of US Unlimited AI+ once your account is approved, with wallet credit to try calling from extra numbers and the AI features.

Question 4

Is it cheaper to pay annually?

Accepted Answer

Yes. Every plan can be paid monthly or once a year, and a year costs less than twelve monthly payments. The switch at the top of this page shows both, so you can see what each plan comes to either way before you commit to one.

Question 5

Why is Enterprise quoted rather than listed?

Accepted Answer

Because it is shaped around your operation: volume seat pricing, negotiated per-minute rates, an annual agreement and onboarding for multi-site teams. It is a conversation rather than a price.

Question 6

Can I migrate from my current tools?

Accepted Answer

Yes. The team maps your fields, imports your contacts, deals and history, and checks the result with you before you switch the floor over.

Question 7

What happens when I need help?

Accepted Answer

You open the chat and somebody who works here reads it. We hold ourselves to picking it up inside 60 seconds during US business hours - a commitment we make rather than an average we measured. It is a person on the first reply, not a bot that hands you over once it runs out of answers.

Question 8

Is my data secure?

Accepted Answer

Every connection runs over TLS 1.2 or better, each customer’s records are kept in a space of their own, and access is governed by a role hierarchy with sharing rules. Adoptiv is GDPR-aligned and ships TCPA tooling. The one thing we will not overstate: there is no HIPAA business associate agreement, so a program that needs one is not a fit yet. The security page states where every certification stands.

Compare plans	US Unlimited$69/mo	US Unlimited AI+$99/mo	US Dialer Plus$169/mo
Calling and numbers
US and Canada calls on your own number		Unlimited	Unlimited
A US phone number for every seat
Power and predictive dialer, billed per minute (coming soon)
Outbound campaigns and call lists (coming soon)
Answering-machine detection (coming soon)
Free caller ID numbers per seat			25
Caller ID pool with spam-flag swaps (coming soon)
Call flows, IVR menus and routing
Extra local and toll-free numbers
AI
AI call analysis on your own number		Unlimited	Unlimited
AI agent minutes a month per seat		50	100
Messaging
Texts sent a month per seat	25	25	25
Texts received a month per seat	25	25	25
Crm access
DNC and litigator checks, per lookup
Lead enrichment, per lookup

Line item	Usually	On Adoptiv
Dialer	Separate vendor, per-seat	Included
CRM	Separate vendor, per-seat	Included
Conversation intelligence	Add-on, per-seat	Included
Transcription minutes	Metered	Included
CRM↔dialer integration	Build and maintain	Not needed

One price for the dialer, the CRM and the AI.

US Unlimited

US Unlimited AI+

US Dialer Plus

Enterprise

What you stop paying for.

Before you ask sales.

Not sure which plan fits your floor?