IMAP & SMTP
Any Mailbox, Connected and Tested First.An IMAP SMTP CRM integration for any email account, tested before it is saved.
Use any email provider. Enter your servers and password, and Adoptiv signs in for real before saving, telling you exactly which setting is wrong. New mail is checked every five minutes, and mail you send from Adoptiv is filed in your Sent folder.
- Any email provider
- Login tested before saving
- Sent mail filed for you
How it works
- Enter your settingsAddress, password and both servers
- The login is testedYou are told exactly what is wrong, if anything
- Mail comes inChecked every five minutes
- Sent mail filedA copy in your Sent folder, marked read
Your Mailbox, Whoever Hosts It.
Works with any email account that offers IMAP and SMTP, including your own domain.
The login is tested before saving, and the wrong setting is named.
Incoming mail is checked on a steady five-minute cycle.
Mail you send from Adoptiv is filed in your Sent folder too.
Any Mailbox Connected in Three Steps.
Enter Your Mail Settings
Address, password, both servers and both ports. The usual ports, 993 and 587, are filled in for you.
Let Adoptiv Test the Login
It signs in for real before saving, and names the problem if a setting is wrong.
Get Mail Every Five Minutes
The last 90 days arrive first, and each email is filed on its lead.
An IMAP SMTP CRM Integration for Any Business Email.
Not on Gmail or Microsoft 365? You can still connect business email to the CRM: Adoptiv’s IMAP SMTP CRM integration connects any mailbox that offers IMAP (for reading mail) and SMTP (for sending), including custom-domain email from your web host. Emails with your leads are logged on their records, and mail you send from Adoptiv goes out through your own server.
Setup is a short form with your IMAP and SMTP settings: your address, password, the two server names and two ports. The usual ports are filled in for you: 993 for reading, 587 for sending, and 465 where a server asks for it. Before saving anything, Adoptiv signs in for real and tells you exactly what is wrong if it can’t: the password, the address, the port or the encryption.
New mail is checked every five minutes, and the first sync brings in the last 90 days. Mail you send from Adoptiv is also filed in your Sent folder, the way a desktop email app does it, and marking a message read or starred is copied back to your server; archiving and deleting stay in Adoptiv. If a password stops working, the connection pauses instead of retrying against your server.
On Gmail or Outlook? Use those connections instead for instant sync.
Any Mailbox, Connected Properly.
Custom domains and web-host email, over IMAP and SMTP.
993 and 587 by default, with 465 where a server needs it.
A real sign-in first, with a clear reason if it fails.
Plus the last 90 days on the first sync.
Goes out through your server, and is filed in your Sent folder.
The connection pauses instead of hammering your mail server.
For Teams with Their Own Email Server.
A Desktop Email App vs IMAP into Your CRM.
| What | Email in a desktop app only | With Adoptiv |
|---|---|---|
| Customer emails | Email in a desktop app only: In one person’s mail app | With Adoptiv: On the lead’s record for the whole team |
| Sending | Email in a desktop app only: From the mail app | With Adoptiv: From the CRM, through your own server |
| Sent folder | Email in a desktop app only: Filed by the app | With Adoptiv: Filed for you, as a desktop app would |
| Setup mistakes | Email in a desktop app only: Found when mail stops arriving | With Adoptiv: Caught at setup with the exact reason |
IMAP & SMTP Questions, Answered.
Which email providers work?
Any provider that offers IMAP for incoming mail and SMTP for sending.
How often is new mail fetched?
Every five minutes. This connection checks on a schedule rather than being notified.
Will mail I send from Adoptiv appear in my Sent folder?
Yes. A copy is filed in your sent mailbox and marked as read, the way a desktop email app does.
Which ports do IMAP and SMTP use?
Usually 993 for IMAP with encryption and 587 for SMTP. Some servers use 465 for SMTP with encryption from the start; Adoptiv handles both.
Do I need an IMAP app password?
Often, yes. Many providers ask for an app password instead of your normal one when two-step sign-in is on. Create one in your email provider’s security settings.
Why does my IMAP login fail?
Most often a wrong password, a missing app password, or the wrong server or port. Adoptiv tells you which of these it is when you save.
Can I connect a custom domain email account?
Yes. Any mailbox with IMAP and SMTP works, including email on your own domain from a web host.
What happens if my email password changes?
The connection switches off instead of retrying, so it does not keep hammering your mail server. Reconnect with the new password to turn it back on.
Still have a question? A real person replies in under 60 seconds in US business hours. Talk to our team →
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