Call Analysis
Read the Call. Skip the Replay.AI call analysis that turns every recorded call into answers you can read.
SIYA reads every recorded call once and returns answers that agree with each other: a summary, the customer’s sentiment, how the conversation came across, what was asked for and promised, and five scores. Managers read the call instead of replaying it, and every answer lands on the call record.
- Unlimited on AI+ and Dialer Plus
- Runs on every recorded call
- One reading, no mixed answers
How it works
- A call endsThe recording is saved
- Transcribed by speakerAgent and customer on separate lines
- SIYA reads it onceGuided by your industry preset
- Answers on the recordSummary, sentiment, tone, intent and scores
Every Call Reviewed. Nobody Stuck Listening.
Each recorded call is analyzed automatically, so you are not limited to the calls someone had time to open.
Summary, sentiment, tone, intent and scores come from one reading of the call, so they tell the same story.
Pick from 15 industry presets and add your own context. What SIYA looks for changes; the format stays the same.
Every answer is checked. A bad one is retried once, then the call shows a failure instead of a partial result.
From Recording to Answers in Three Steps.
Pick Your Industry Preset
Choose from 15 presets so SIYA knows what matters on your calls, and add a few lines of your own context.
Take Calls as Usual
Every recorded call is transcribed and read automatically after it ends. Reps don’t press anything.
Read, Filter and Act
Read the summary and scores on any call, filter the list by sentiment or score, and accept the AI Actions in your feed.
What Is AI Call Analysis, and What Does It Tell You?
AI call analysis is software that reads a recorded phone call and tells you what happened in it: what the call was about, how it went, how the customer felt, what was asked for and promised, and how well it was handled. Managers read the call instead of replaying the audio.
In Adoptiv, SIYA does the reading. She is Adoptiv’s flagship AI, trained on millions of real sales calls, inbound and outbound. When a call recording is saved, it is transcribed with each side on its own line, then read once. That single post-call analysis returns a summary, sentiment, tone, the customer’s intent and five scores, so the answers never contradict each other.
Unlike conversation intelligence software that reads every call the same way, Adoptiv starts from your industry preset, so a collections call is read for different things than an admissions call, and you can add your own context on top. What comes back always has the same shape, so you can filter and compare calls across your whole team.
Every answer is checked before it is saved. If one comes back wrong, the reading runs again once, and if it fails again the call says so instead of saving half an answer. Think of SIYA as an AI call analyzer for every call: use it to analyze sales calls with AI, support calls or collections calls, and call recording analysis works the same way on all of them.
Everything One Reading Gives You.
Voicemails are also read for spam and urgency, so the urgent ones stand out.
For Everyone Who Needs to Know What Was Said.
AI Call Analysis vs Listening Back.
| What | Managers replaying recordings | With Adoptiv |
|---|---|---|
| Calls reviewed | Managers replaying recordings: The few someone had time to open | With Adoptiv: Every recorded call |
| Reviewing a call | Managers replaying recordings: Play the whole recording | With Adoptiv: Read a summary and scores |
| Finding bad calls | Managers replaying recordings: Luck, or a complaint | With Adoptiv: Filter by sentiment or score |
| Consistency | Managers replaying recordings: Depends on who listened | With Adoptiv: Every call read the same way, to your industry preset |
| What the customer asked for | Managers replaying recordings: Buried in the audio | With Adoptiv: Listed on the call, apart from what the rep promised |
| Judgment calls | Managers replaying recordings: A person can weigh anything | With Adoptiv: A reading to review, not a final verdict |
AI call analysis (summaries, transcripts and scores) is unlimited on AI+ and Dialer Plus.
Call Analysis Questions, Answered.
What is AI call analysis?
Software that reads a recorded phone call and tells you what happened: a summary, how the customer felt, what they asked for, what your rep promised and how the call scored. In Adoptiv, SIYA does it on every recorded call.
Is AI call analysis unlimited?
Yes, on AI+ and Dialer Plus. Summaries, transcripts and scores run on your recorded calls with no monthly cap. The pricing page has current prices.
When does the analysis run?
Automatically when a call recording is saved, or by hand from the call. Running it again replaces the old answers instead of adding a second set.
Can a caller steer the AI by what they say?
It is built so they can’t. What a caller says is read as part of the conversation, and hidden characters that could disguise an instruction are stripped before SIYA reads the transcript.
Does it change my CRM records?
The analysis is saved on the call. Changes it suggests to a contact, such as a new email address or a callback, go to your feed as AI Actions, and a person accepts or rejects each one.
Is AI call analysis the same as speech analytics software?
The terms overlap. Speech analytics often means spotting words and patterns across many calls. Adoptiv’s AI call analysis reads each conversation as a whole and writes up what happened: a summary, sentiment, intent and scores you can act on.
Which calls are analyzed?
Recorded calls and voicemails, automatically once the recording is saved. Admins can switch automatic analysis off, choose which kinds of recording are included and set a minimum length, so very short calls are skipped.
What happens if a call can’t be transcribed?
The analysis stops there, and the call shows that transcription failed and why. Nothing is guessed from a recording that couldn’t be read.
How do I analyze sales calls with AI?
Record your calls in Adoptiv and keep automatic analysis on. Each call is transcribed, then SIYA writes the summary, sentiment, intent and scores onto the call, ready to read or filter.
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14-day free trial
Read Your Next Call Instead of Replaying It.
AI call analysis is unlimited on AI+ and Dialer Plus for calls on your own number. The free trial is 14 days of AI+, with no credit card.
14-day trial · no card · migration included