Seeing the floor
Know How the Floor Is Doing, Without Asking Anyone.Call center reporting software with live calls, daily figures and coaching in one place.
See every call happening right now, and how yesterday went, without an export or a spreadsheet. Calls made, answered and missed are counted per rep and per queue straight from the calls themselves. Spot a call going wrong and listen in, whisper to the rep or join it.
- Every live call on screen
- No exports to build
- Listen, whisper and barge
How a call moves through it
- Calls happenInbound and outbound, every rep and queue
- Live on one screenWho is talking, where, and for how long
- Listen or whisperCoach a rep without the caller hearing
- Counted for youAnswered, missed and talk time per rep
- Shared as a boardThe same numbers for the whole team
What Goes Wrong Today, and What Changes.
Today
You find out how Tuesday went on Friday, when nothing can be done about it.
With Adoptiv
Every live call is on one screen: who is on it, which queue it came through and how long it has run.
Live call monitoringToday
Every question means an export, a spreadsheet and an afternoon.
With Adoptiv
Calls in and out, answered, missed and talk time per rep and per queue, over any dates. You open it, you don’t build it.
Call analyticsToday
Two managers bring two different numbers to the same meeting.
With Adoptiv
Put the figures a team is judged by on one board and share it with that team, so everyone reads the same numbers.
DashboardsToday
Coaching happens at four o’clock, about a call that went wrong at ten.
With Adoptiv
Listen to a live call, whisper to the rep without the customer hearing, or join the conversation.
Listen, whisper and bargeFrom the Live Floor to the Weekly Review.
Watch the Floor Live
Open the live board to see every call up right now, by rep and queue, changing as it happens.
Step into a Call
Listen, whisper or barge on any live call, straight from the board, without the call dropping.
Review and Share
Check answered and missed calls by rep or queue, and share boards with the team that owns the numbers.
Call Center Reporting, Live and After the Fact.
Call center reporting software shows what your phones are doing and what they did: calls made and answered, missed calls, talk time and queue waits, per rep and per queue. Good reporting answers those questions without an export, and shows the floor while there is still time to act.
Adoptiv does both. Live call monitoring is a call center dashboard of everything happening now: every live call, who is on it, the queue it came through and how long it has run, changing on screen as the phones change. Real-time call monitoring goes one step further: from any row, listen silently, whisper to the rep or barge in. That is how to monitor agent calls without walking the floor.
For yesterday and last month, call analytics counts straight from the call records: inbound and outbound call reports, answer rates, a missed call report and talk time per rep, plus wait and abandonment per queue. It opens on the last 30 days, and any date range is a click away.
The call center KPIs a team is judged by go on dashboards shared with that team, so everyone reads the same numbers, and a public link lets a client see a board without a login. Goals show pace against target, and an AI quality scorecard reads calls against the standard you set, so an agent performance report covers how calls went, not just how many.
Call Center Reporting Software, Live and on Demand.
For Whoever Gets Asked How the Floor Is Doing.
Live Reporting vs the Friday Spreadsheet.
| What | Exports and a weekly spreadsheet | With Adoptiv |
|---|---|---|
| When you find out | Exports and a weekly spreadsheet: At the end of the week | With Adoptiv: While the calls are happening |
| Building the report | Exports and a weekly spreadsheet: An export and an afternoon | With Adoptiv: Counted from the calls; you just open it |
| Two managers, two numbers | Exports and a weekly spreadsheet: Common | With Adoptiv: One shared board, one set of figures |
| Coaching | Exports and a weekly spreadsheet: After the call, from memory | With Adoptiv: Live, with listen, whisper and barge |
| Sharing with a client | Exports and a weekly spreadsheet: An attachment that is out of date tomorrow | With Adoptiv: A link that shows the board as it stands |
Your Questions, Answered.
What is call center reporting software?
Software that counts and shows what your phones did: calls made and answered, missed calls, talk time and queue waits, per rep and per team. Adoptiv adds a live view of every call happening now.
Is the data real time?
The live board changes as calls change, with nothing to refresh. Call figures are counted from the call records each time you open them, not from last night’s export.
Can supervisors listen to live calls?
Yes. Pick a call on the live board and listen silently, whisper so only the rep hears, or barge in. Switching between them never drops the call.
Can I share a dashboard with a client?
Yes. Send a link that works without a login, set the day it expires, and revoke it at any time.
Do I have to build reports myself?
Not for calls: the call analytics page is ready from your first call. Build boards of CRM figures, such as deals and activity, when you want more.
What call center KPIs should I track?
Start with calls made and answered, missed calls, talk time, and queue wait and abandonment. Adoptiv counts each per rep and per queue, over the last 30 days unless you pick dates.
How do I monitor agent calls?
Open the live board, pick a call and choose listen. Nothing is added to the call and the customer hears nothing. Whisper reaches the rep only; barge joins you to the conversation.
Can I compare this week with last week?
Yes. Dashboard tiles can count the same figure over the period before and print the difference under the number.
Can AI review calls for quality?
Yes. Write a scorecard with your own sections, weights and pass mark, choose which calls are reviewed, and each comes back with a score and the quote it rests on.
Still have a question? A real person replies in under 60 seconds in US business hours. Talk to our team →
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See What Your Floor Did Yesterday.
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