Large & multi-site
Same Rules in Every Office. One Screen to Watch.Multi-site contact center software for teams in more than one place.
Build hours, call flows and call outcomes once and point every site at them. Watch every live call in every office from one screen. Do Not Call checks run the same way everywhere, and each region sees its own customers, not everyone’s.
- Every office on one screen
- Same checks everywhere
- Access by region
How a call moves through it
- Every siteOffices and remote reps alike
- One shared setupHours, flows and outcomes built once
- The same checksDNC screening on every list
- One live screenEvery call in every office, now
- Access by regionEach team sees its own records
What Goes Wrong Today, and What Changes.
Today
Two offices doing the same job with different hours, menus and habits.
With Adoptiv
Hours, call flows and call outcomes are built once and shared. A site that truly differs gets its own version, not its own system.
Business hoursToday
Each site sees its own floor, and nobody sees all of them at once.
With Adoptiv
Every live call in the organization is on one screen, so the office that is swamped at 11 is visible at 11.
Live call monitoringToday
One team calls someone it shouldn’t, and the whole company carries it.
With Adoptiv
Do Not Call checks run before every dial, the same way on every list in every office, and each blocked call is kept with its reason.
Compliance screeningToday
Either everyone sees every region’s customers, or you run separate systems.
With Adoptiv
Draw your organization as it is, and what people open follows from where they sit: their own, their team’s, their region’s or all.
Roles and permissionsEvery Site Together in Three Steps.
Draw Your Organization
Set up roles, teams and regions, and what each one may see and do.
Build Shared Setups Once
Create hours, call flows, queues and call outcomes, then point every site at them.
Watch It All in One Place
Follow every live call across offices, and read calls per queue and per rep for any dates.
Multi-Site Contact Center Software, Built for Consistency.
Multi-site contact center software runs a call center with multiple locations as one operation: the same call flows and rules in every office, one view of every live call, and access split by team or region. Once there is more than one floor, the hard part is consistency, not the phones.
In Adoptiv, call flows, hours and call outcomes are built once and pointed at from every site, which is how you get consistent call handling across sites. A site that genuinely differs gets one more schedule or flow, not a system of its own, so moving someone between offices doesn’t mean retraining them.
Live call monitoring covers the whole workspace, so centralized call monitoring is one screen: every call in every office, with listen, whisper and barge on each. For a multi-location call center, compliance can’t vary by office either. Do Not Call screening runs before every dial on every list, and the TCPA command center reads abandonment and calling hours across campaigns.
Regional data access follows your role tree: people see their own records, their team’s, their region’s or everything, and a sharing rule opens one branch to another only where you say. For an enterprise contact center selling abroad, international business phone numbers are available in more than 140 countries, paid for from the same wallet.
Multi-Site Contact Center Software, One Setup for Every Floor.
For Organizations with More Than One Floor.
One System for Every Site vs One System per Site.
| What | A separate system per site | With Adoptiv |
|---|---|---|
| Call handling | A separate system per site: Different in every office | With Adoptiv: Built once and shared |
| Seeing the floor | A separate system per site: One site at a time | With Adoptiv: Every office on one board |
| Do Not Call checks | A separate system per site: Done differently per site | With Adoptiv: The same check before every dial |
| Customer data | A separate system per site: Everyone sees all of it, or nothing is shared | With Adoptiv: Split by role and region |
| Moving a person between sites | A separate system per site: Retraining on a new setup | With Adoptiv: Same screens, same rules |
Your Questions, Answered.
What is multi-site contact center software?
One system that runs call centers in several locations: shared call flows and rules, one live view of every office, and access set by team or region.
Can each site keep its own hours?
Yes. Give a site its own schedule where its hours differ, and its flows and queues read that one. Schedules are read in your organization’s timezone.
Can supervisors see every office at once?
Yes. The live calls board covers the whole workspace: every call, who is on it, the queue it came through and how long it has run.
Can we keep one region’s customers away from another?
Yes. Visibility follows your role tree, and a sharing rule can open one branch’s records to another on purpose, and no further.
Do you offer numbers outside the US?
Yes. Local numbers are available in more than 140 countries. Some countries ask for proof of a local address or business before a number is issued.
How do you keep call handling consistent across sites?
Build each call flow, schedule and outcome list once and share it. Changes are made in one place and published as numbered versions, so every office runs the same one.
How does compliance work across locations?
Screening runs before every dial on every list, and the TCPA command center reads abandonment and calling hours across campaigns. This is general information, not legal advice; check your campaigns with your own counsel.
Can reps work from home?
Yes. Reps take calls in the browser or the Android app, so a remote rep is on the same board, under the same rules, as the office.
Is there a plan for large organizations?
Yes. Larger organizations can talk to us about Enterprise, which includes the auto dialer. The pricing page has the current plans.
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Put Two of Your Sites on One Screen.
Start a free trial with two of your locations, or talk to us about Enterprise and see both floors set up side by side.
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