Business Hours & Holidays
Close Once. Every Line Knows.After-hours call routing from one schedule your whole phone system follows.
Set your opening hours for each day and add your holidays once. Every call flow, menu, queue and campaign reads that schedule, so they all close at the same minute you do. What happens after hours is up to you: a message, voicemail or another team.
- One schedule, every line
- Holidays and night shifts
- Change hours in one place
How a call moves through it
- A call comes inOn any line that uses the schedule
- Open or closed?Your week, holidays and time zone
- We’re closedA message, voicemail or another teamWe’re openOn to your menu or queue
Change Your Hours in One Place.
Flows, menus, queues and campaigns read one schedule, so changing your hours is one edit.
Add single days, date ranges or dates that come back every year.
A close time earlier than the open time runs past midnight instead of reading as a closed day.
Each flow decides what closed means: a message, a mailbox, another queue or nothing at all.
Your Hours, Set in Three Steps.
Write Your Week
Turn each day on or off and set its open and close times.
Add Your Holidays
Single dates, ranges or yearly dates, kept in a named holiday calendar.
Use It Everywhere
Point your flows, menus, queues and campaigns at the schedule, then switch it on.
What Is After-Hours Call Routing, and How Do Holidays Work?
After-hours call routing sends calls somewhere different when your business is closed: an after-hours greeting, a voicemail box, an on-call team or an outside answering line. Time-based routing like this depends on one thing being right: knowing when you are closed.
In Adoptiv that is a schedule you write once. Each day is on or off with its own open and close time, in 24-hour form. A close earlier than the open runs past midnight, so an overnight shift is a normal schedule. A holiday schedule lives in a named calendar of single dates, ranges, or dates that repeat every year, and a range can cross New Year.
Business hours routing is shared. Call flows, IVR menus, call queues and campaigns all read the same schedule instead of keeping their own, so changing your hours is one edit. Schedules are checked at call time in your organization’s time zone, and a schedule only takes effect once you switch it on.
Closed isn’t a dead end. The schedule only answers open or closed; each flow decides what happens next, so one schedule can end differently on every line. Campaigns use it too, so outbound calls go out within the hours you set, alongside compliance screening. One limit: each day has one open window, so a split day needs a second schedule.
Holiday Call Routing and Weekly Hours, Together.
Each day on or off, with its own open and close time.
Named calendars of single dates, ranges and yearly dates.
A close before the open runs past midnight.
Write and revise your hours with enforcement off, then turn it on.
For Businesses That Don’t Answer Around the Clock.
One Schedule vs Hours Set Line by Line.
| What | Hours set separately on each line | With Adoptiv |
|---|---|---|
| Changing your hours | Hours set separately on each line: Edit every flow, queue and campaign | With Adoptiv: Edit one schedule |
| Holidays | Hours set separately on each line: Remembered on the day | With Adoptiv: Added once, including yearly dates |
| Night shifts | Hours set separately on each line: Workarounds | With Adoptiv: A close before the open runs past midnight |
| What happens when closed | Hours set separately on each line: Fixed by the phone system | With Adoptiv: Your choice on every line |
| Time zones | Hours set separately on each line: Set per line | With Adoptiv: One organization time zone for every schedule |
Business Hours & Holidays Questions, Answered.
How do I route calls after hours?
Create a schedule with your hours and holidays, then add an hours check to your call flow. Open calls go one way; closed calls go to the message, voicemail or team you choose.
Can I add holidays?
Yes. Holiday calendars hold single dates, date ranges, or dates that come back every year. A range can cross New Year.
Can I set overnight hours?
Yes. If a day closes earlier than it opens, the hours run past midnight, so a night shift is a normal schedule.
Which time zone is used?
Your organization’s time zone. Schedules don’t carry a time zone of their own.
Can a day have two opening windows?
Not in one schedule: each day has one open window. For a split day, such as closing for lunch, use a second schedule.
What is time-based routing?
Routing calls differently depending on the time and date, such as business hours, after hours and holidays. In Adoptiv it comes from one schedule your flows check.
What should an after-hours greeting say?
Your business name, that you’re closed, your opening hours, and what the caller can do now, such as leave a message.
Do campaigns follow business hours too?
Yes. Campaigns can read the same schedule, so outbound calls go out within the business hours you set.
Can I write hours before they take effect?
Yes. A schedule only takes effect once it is switched on, so you can prepare it in advance.
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