Media Library & Voices
Everything Callers Hear, in One Place.Business phone greetings, hold music and prompts, managed in one library.
Every greeting, menu prompt, hold track and after-hours message lives in one library. Upload a file, record it in your browser, or type it and pick an approved voice. Before you replace anything, you can see exactly which menus, queues and mailboxes are playing it.
- Upload, record or type
- Approved brand voices
- See where each file plays
How a call moves through it
- A customer callsYour main number or a toll-free line
- Hears your greetingRecorded, uploaded or typed in an approved voice
- Waits with your hold musicPlus announcements from the same library
- Leaves a messageAfter your mailbox greeting
Sound Like One Company on Every Line.
Pick up to 10 approved voices once. Nobody can generate audio in a voice outside the kit.
Type up to 5,000 characters, hear a preview, and save it. No recording session needed.
Each file lists every menu, queue and mailbox using it, so you know what changes before you swap it.
MP3, WAV, OGG, WebM, M4A, AAC and FLAC, converted for the phone system for you.
Your Audio, Ready in Three Steps.
Add a File
Upload audio, record in the browser, or type text and pick a voice from your kit.
Preview and Save
Hear generated speech before it is saved. Everything is converted for phone playback.
Use It Anywhere
Set it as a menu greeting, hold music, an announcement, a mailbox greeting or a voicemail drop.
Upload It, Record It, or Type It.
MP3, WAV, OGG, WebM, M4A, AAC or FLAC, up to 10 MB per file.
Use your microphone and record straight into the library.
Type up to 5,000 characters and pick a voice from your brand voice kit.
Business Phone Greetings, Hold Music and Prompts in One Place.
Business phone greetings are the recorded messages callers hear before they reach a person: the welcome, the menu prompt, the hold music and the after-hours message. Adoptiv keeps all of them in one media library, ready to use on any line.
You can add audio three ways: upload a file, record a phone greeting in the browser with your microphone, or type up to 5,000 characters for text-to-speech greetings. How each file arrived is saved with it, so you can filter the library to recordings, uploads or generated audio. Every file is converted to the format the phone system plays, and the original is kept for listening back.
Generated speech uses your brand voice kit: a shortlist of up to 10 voices chosen once for the organization. Audio can’t be generated in a voice outside the kit, and you hear a preview before anything is saved. Generated speech is metered per character against your plan.
One file can be an IVR menu greeting, the audio behind a key, a queue welcome, on-hold music, a periodic announcement, a voicemail greeting or the message a voicemail drop leaves. IVR prompts and greetings each list where they are in use, so you know what changes before you replace one.
Every Greeting and Prompt, on One Shelf.
Type up to 5,000 characters and preview before saving.
Record straight into the library through your microphone.
Up to 10 approved voices. Any other voice is refused.
Each file names the menus, keys, queues and mailboxes playing it.
MP3, WAV, OGG, WebM, M4A, AAC and FLAC, up to 10 MB.
For Teams That Care How They Sound.
One Media Library vs Audio Scattered Across Settings.
| What | Audio uploaded line by line | With Adoptiv |
|---|---|---|
| Where audio lives | Audio uploaded line by line: Inside each menu or queue | With Adoptiv: One library for every line |
| Changing a greeting | Audio uploaded line by line: Book a recording session | With Adoptiv: Type it, preview it, save it |
| Replacing a file | Audio uploaded line by line: Hope nothing else used it | With Adoptiv: See every menu, queue and mailbox using it |
| Voice consistency | Audio uploaded line by line: Whoever recorded it | With Adoptiv: Up to 10 approved brand voices |
| Generated speech | Audio uploaded line by line: Often a separate service | With Adoptiv: Built in, metered per character against your plan |
Media Library & Voices Questions, Answered.
How do I record a phone greeting?
Record it in your browser with a microphone, upload a file you already have, or type the words and have them spoken in an approved voice.
What file formats can I upload?
MP3, WAV, OGG, WebM, M4A, AAC and FLAC, up to 10 MB per file. Each is converted for phone playback, and the original is kept.
Can I use text-to-speech greetings?
Yes. Type up to 5,000 characters, choose a voice from your brand voice kit, and hear a preview before you save. Generated speech is metered per character against your plan.
Can I upload my own hold music?
Yes. Upload a track and use it as hold music on any queue, or as your workspace default.
Can I see where a greeting is used?
Yes. Every file lists where it is in use: menus, menu keys, queues and mailboxes.
What is a brand voice kit?
A shortlist of up to 10 voices picked once for your organization. Text-to-speech is only allowed in those voices.
Can one greeting be used in several places?
Yes. One file can be a menu greeting, hold music, a queue announcement, a mailbox greeting and a voicemail drop message at once.
Is generated speech free?
Generated speech is metered per character against your plan. The pricing page has current prices.
What are IVR prompts?
The recordings a phone menu plays: the greeting, the options and the audio behind each key. In Adoptiv they come from this library.
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