Call flows
Draw What Happens When Your Phone Rings.IVR call flow templates for real jobs, and every node you can build with.
Lay out your call flow on a canvas, not in a settings form: greet, ask, screen, look the caller up in your own systems and route them. Start from a worked example, walk a test call through it, then publish it to your number.
- Drag and drop, no code
- Test calls before going live
- Included with every seat
How a call moves through it
- A call comes inTo any number pointed at the flow
- Blocked numberScreened out firstEveryone elseOn through the flow
- Caller keys in a numberAn account, policy or reference
- Looked up mid-callIn your own system, read back aloud
- Sent to the right personOr handled with no agent at all
Call Flow Examples for the Jobs You Already Do.
Each one is a real flow, built step by step, with the node behind every step named so you can rebuild it and make it yours.
What Is an IVR Call Flow, and Why Draw It?
An IVR call flow is the path a phone call takes from the moment it rings: what the caller hears, which keys they can press, what gets checked and who they reach. In Adoptiv you draw that path as connected steps on a canvas, instead of filling in settings forms.
Each step is a node. Some talk to the caller, like a greeting or a press-1 auto attendant menu. Some check things, like your business hours or the Do Not Call registry. Some look the caller up in your CRM or in your own systems mid-call, and some write the result back to the record.
The templates on this page are worked examples for real jobs: payment reminders, a policy status line, appointment confirmations, multi-client routing for a BPO, a property hotline and candidate screening. Each one names the node behind every step, so you can rebuild it and change what you need.
When it’s ready, press test call and a simulated caller walks the flow in front of you. Then publish it from the call flow builder to any number you own. Every publish is saved as a numbered version, so going back is a click.
Visual Call Routing, Tested Before It’s Live.
The way a call center call flow should be built: in a picture you can read, check and change.
Drag steps onto a canvas and connect them. The path a call takes is the picture in front of you.
Press test call and a simulated caller walks the flow, lighting each step and taking the branch it would really take.
A branch you forgot to connect, or a step nothing reaches, blocks the publish until it’s fixed.
Every publish is a numbered version. Calls in progress finish on theirs, and going back is choosing the last one.
From Blank Canvas to a Live Number.
How to design an IVR call flow in Adoptiv, in three steps.
Start from a Template
Pick a ready-made start, such as an auto attendant, support queue or after-hours line, or follow one of the worked examples.
Draw and Connect the Steps
Drag nodes onto the canvas, connect every output, and record or type what the caller should hear.
Test It, Then Publish
Walk a test call through the flow, then point any number you own at it. The change applies from the next call.
Every Node, Grouped by What It Does.
Screening, greetings, menus, keypad input, lookups in your own systems, CRM updates and routing. Open a group to see what each node does and where its branches go.
Call Flow Questions, Answered.
What is an IVR call flow?
The path a phone call takes from the moment it rings: what the caller hears, which keys they can press, what gets checked and who they reach. In Adoptiv you draw it as connected steps on a canvas.
How do I design an IVR call flow?
Start with why people call and put the most common reason first. Screen and check your hours at the top, keep menus to three to five options, read back anything a caller keys in, and give every lookup a failure path. Then walk a test call through it.
Is Adoptiv a drag and drop IVR builder?
Yes. You drag steps onto a canvas and connect them, with no code to write. Steps that look things up in your own systems call that system’s web address, so someone who knows it sets that part up.
Can I test a call flow before customers hear it?
Yes. Press test call and a simulated caller walks the flow in front of you, lighting each step it enters and taking the branch the conditions really resolve to.
Can a call flow look things up in my own systems?
Yes. A Trigger Webhook step sends a request to your system mid-call, saves fields from the reply, and branches on success or failure. It waits up to five seconds, so a slow system can’t hold the caller.
What happens to live calls when I publish a change?
Calls already in progress finish on the version they started on. New calls use the version you just published, and going back is choosing the previous version.
Can several phone numbers use the same call flow?
Yes. Any number you own can point at a published flow, several numbers can share one, and changing which flow a number uses applies from the next call.
Are call flows included in every plan?
Yes. Call flows, IVR and routing come with every seat. A few steps use paid services, such as DNC and litigator checks, which are billed per lookup from your wallet. The pricing page has current prices.
Can a call flow run on outbound calls too?
Yes. The same flow can serve inbound calls and calls another system asks Adoptiv to place, and screening steps can sit in front of either.
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