Time and dates
Open When You’re Open, Closed When You’re Not.Time-based call routing on your business hours and holiday calendar.
Check the clock and the calendar before the call goes anywhere. Business hours and holidays are read in your organization’s timezone, so the flow sends calls to your team when you’re open and to a message, voicemail or another route when you’re not.
- Weekly hours and holidays
- Your organization’s timezone
- Set once for every flow
How a call moves through it
- A call comes inAt any hour
- Holiday today?Checked against your holiday calendar
- Inside business hours?In your organization’s timezone
- Open: your team ringsLive answer during the day
- Closed: a message playsThen voicemail or another route
Your Hours, on Every Call.
Play a closed-for-the-holiday message on the dates in your holiday calendar.
A window that runs past midnight works as you’d expect, for late and overnight teams.
Every Time Check, and the Paths It Opens.
Each check answers one question about the clock or the calendar. Where the call goes next is up to your flow.
Business Hours
Checks a business hours schedule in your organization’s timezone and branches Open or Closed.
Use it for: Live agents during the day, voicemail after.
Paths out
- Open: The call is within open hours.
- Closed: The call is outside open hours.
Holidays
Checks the call’s date against your holiday calendars and branches Holiday or Normal.
Use it for: Closed-for-the-holiday messages.
Paths out
- Holiday: The call lands on a date in a selected holiday schedule.
- Normal: A regular day.
Worked Examples That Use These Nodes.
Your Questions, Answered.
What is time-based call routing?
Sending calls down a different path depending on the time and date: to your team during business hours, and to a message, voicemail or another route when you’re closed or on a holiday.
Which timezone are business hours checked in?
Your organization’s timezone. A schedule doesn’t carry a timezone of its own.
Can I set holidays in advance?
Yes. Holiday calendars hold single dates, date ranges and dates that repeat on the same month and day each year. The Holidays step checks the call’s date against the calendars you pick.
Do I have to set my hours in every flow?
No. Write your hours once, and every flow, menu, queue and campaign that uses that schedule follows it.
Can business hours run past midnight?
Yes. A closing time earlier than the opening time is read as a window that runs past midnight.
Are call flows included in my plan?
Yes. Call flows, IVR and routing come with every seat. A few steps use paid services: DNC and litigator checks are billed per lookup from your prepaid wallet. The pricing page has current prices.
Can I test a call flow before it goes live?
Yes. Press test call and a simulated caller walks the flow in front of you, lighting each step and taking the branch it would really take. Then publish it to a number.
Still have a question? A real person replies in under 60 seconds in US business hours. Talk to our team →
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Close the Phones When You Close the Doors.
Set your hours and holidays once, then let every flow follow them. Free for 14 days, no credit card.
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