Power & Preview Dialing
Set the Pace for Every List.A power dialer and a preview dialer, set campaign by campaign.
Run careful calls and fast calls on the same floor. Preview dialing opens the contact first and waits for your rep to press dial. Power dialing opens lines the moment a rep is free, so the next call is already going out. You choose the mode per campaign.
- On Dialer Plus and Enterprise
- Preview, progressive and power
- Set per campaign
How a call moves through it
- Your campaign listEach contact keeps its place and priority
- Pick the pacePreview, progressive or power, per campaign
- Preview modeThe rep reads the record, then dialsPower modeLines open as soon as a rep is free
- Your rep talksOutcome saved, next contact offered
The Right Speed for Every List.
Preview opens the record first, with a review timer you set, so reps read up before they dial a key account.
Power dialing opens lines for every free rep, so the next call is going out as the last one ends.
A complex list and a cold list can run at different paces on the same floor, on the same day.
Attempts, next attempt and priority are saved on every contact, so a slow list picks up where it left off.
Choose a Mode, Then Start Calling.
Load Your Campaign List
Import contacts or pick a saved view. Each contact holds its attempts, next attempt and priority.
Set the Mode and Timing
Preview with a review timer, progressive with a pause after wrap-up, or power with lines per free rep.
Let Reps Work the List
Reps read and dial, or take calls as lines connect. Each outcome is saved before the next contact.
Three Speeds, One for Every Campaign.
Set a mode on each outbound or blended campaign, and change it from the next record.
The record opens first and the rep dials when ready. The review timer runs 5 to 600 seconds, 30 by default, with optional auto-skip.
The next record dials after wrap-up, with a pause you set from 0 to 120 seconds, 5 by default.
Opens 1 to 5 lines for each available rep, 1.5 by default, so the next call is already going out.
What Is a Power Dialer, and When Should You Preview?
A power dialer is software that dials the next number on your list as soon as a rep is free, so reps go from one call to the next without typing numbers. A preview dialer does the opposite: it shows the rep the contact first and waits for them to press dial.
Adoptiv gives you both, plus progressive dialing in between, and you pick one per campaign. Power dialing opens 1 to 5 lines for each available rep, 1.5 by default. Progressive dialing calls the next record after wrap-up. Preview dialing opens the record and runs a review timer, 30 seconds by default, that can skip ahead or wait.
Power dialer vs preview dialer comes down to the list. A large list where most calls go unanswered suits power dialing. Renewals, warm leads and key accounts suit preview dialing, where reading the record first matters. For the biggest lists, the predictive dialer sets its own pace from your live answer rate.
Every contact keeps its attempts, last attempt, next attempt and priority, so a list worked slowly never loses its place. Pair power dialing with voicemail detection, and any mode with smart caller ID. Power and preview dialing are live on Dialer Plus and Enterprise.
Power Dialing Software with a Mode for Every List.
Opens 1 to 5 lines per available rep, with seven settings to choose from.
The record opens before the dial, with a review timer from 5 to 600 seconds.
Dials the next record after wrap-up, with a pause from 0 to 120 seconds.
Optional: when the review timer runs out, move to the next record.
Outbound and blended campaigns each run their own pace, changed from the next record.
Attempts, next attempt and priority are kept on every contact in the campaign.
For Teams That Need More Than One Pace.
Power Dialer vs Dialing by Hand.
| What | Manual or click-to-call dialing | With Adoptiv |
|---|---|---|
| Between calls | Manual or click-to-call dialing: Find the next number and dial it | With Adoptiv: The next call is offered or already going out |
| Before an important call | Manual or click-to-call dialing: Open the CRM in another tab | With Adoptiv: The record opens before the dial in preview |
| Pace | Manual or click-to-call dialing: However fast each rep clicks | With Adoptiv: Set per campaign: preview, progressive or power |
| Your place in the list | Manual or click-to-call dialing: A spreadsheet column, if anyone updates it | With Adoptiv: Attempts and next attempt saved on every contact |
| Cost | Manual or click-to-call dialing: No dialer minutes | With Adoptiv: Dialer minutes billed per minute from your wallet |
Power and preview dialing are live on Dialer Plus and Enterprise. Dialer minutes are billed per minute from your prepaid wallet.
Power & Preview Dialing Questions, Answered.
What is a power dialer?
A power dialer calls the next number on your list as soon as a rep is free, so reps stop dialing by hand. In Adoptiv you set how many lines it opens for each free rep, from 1 to 5.
What is a preview dialer?
A preview dialer shows the rep the contact’s record before the call is placed, so they can read up first. The rep presses dial when ready, or a review timer moves things along.
Is power and preview dialing available now?
Yes, on Dialer Plus and Enterprise. Dialer minutes are billed per minute from your prepaid wallet. The free trial does not include dialer features, so book a demo to see them.
Can I change a campaign’s mode mid-shift?
Yes. The change applies from the next record offered, so calls already up are never disturbed. Switching resets the new mode’s settings to their defaults.
Does the power dialer work with my CRM?
It is built into Adoptiv’s CRM, so there is nothing to connect. Every contact in a campaign keeps its attempts, next attempt and priority, and each call is logged to the record.
Power dialer vs preview dialer: which should I use?
Preview when each call deserves a minute of reading first, such as renewals or key accounts. Power when the list is large and most calls go unanswered. You can run both on different campaigns.
What is the difference between a power dialer and a predictive dialer?
A power dialer opens the number of lines you set for each free rep. A predictive dialer changes that number through the shift, from how often your list is answering.
Is a power dialer good for sales teams?
For outbound sales with long lists, yes: reps spend the day talking instead of dialing. For a short list of key accounts, preview dialing keeps reps prepared.
What happens when the preview timer runs out?
You choose. The rep can stay on the record, or auto-skip moves on to the next contact. Auto-skip is off by default.
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Pick the Right Pace for Every List.
Book a demo to see preview, progressive and power dialing on a sample of your own list. They are live on Dialer Plus and Enterprise.
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