Call Outcomes & Wrap-Up
Pick the Outcome. The Follow-Up Files Itself.Call disposition codes that turn one choice into the follow-up.
At the end of every call, your rep picks one outcome, often with the likely one already suggested. That choice books the callback, creates the task or marks the number do-not-call for them. Twenty codes are ready on day one, and you can add your own.
- 20 codes ready to use
- 26 follow-up actions
- Required on every call
How a call moves through it
- The call endsHow it ended is read for you
- An outcome is suggestedA busy signal offers a callback
- The rep picks onePlus notes, if they want
- The follow-up happensTask, callback or do-not-call, queued
One Choice at Wrap-Up. Every Follow-Up Filed.
The outcome books the callback or creates the task, so it doesn’t depend on someone remembering.
Follow-up actions run behind the save, so the rep is free the moment they pick the code.
An outcome is required on every real call, so no call goes unlabeled in your reports.
Renaming or retiring a code later never rewrites the calls already saved with it.
Set Up Once, Then Every Call Follows.
Review the Ready-Made Codes
Twenty codes come ready across six reporting categories. Keep them, rename them, or add your own.
Attach a Follow-Up to Each
Choose from 26 actions, such as create a task, book a callback or set do-not-call.
Reps Pick One per Call
The likely outcome is suggested from how the call ended. Picking it sets off the follow-up.
What Are Call Disposition Codes, and What Can They Do?
Call disposition codes, also called call outcome codes or wrap-up codes, are labels a rep picks at the end of each call to record what happened, such as a callback, a qualified lead or a wrong number. They are the basis of call reporting and of most after-call work.
In Adoptiv, call dispositions do the follow-up too. Each code is linked to one of 26 actions, such as create a task, book a callback, set do-not-call, mark qualified, log an objection or flag the wrong party. Picking the code queues the action, so reps don’t file follow-ups by hand.
The likely code is suggested from the call itself: direction, final status, hang-up cause and length. A busy signal suggests a callback; a number that couldn’t be reached suggests flagging it. A normal completed call suggests nothing, so the rep chooses. A code is required on every real call, enforced on the server, so your call center disposition list is always complete.
When a code is saved, its name, category, action and color are stored on the call, so renaming or retiring it later leaves last quarter’s reports exactly as they were. A do-not-call outcome feeds your internal list for compliance screening, and codes work the same with the auto dialer.
Wrap-Up Codes That Do the Paperwork.
Twenty ready-made codes across six reporting categories, plus your own.
26 follow-ups a code can set off, from creating a task to setting do-not-call.
The likely code is picked from how the call ended. Reps can change it.
No skip button, and the server refuses a save without a code.
Free-text notes up to 10,000 characters, saved with the outcome.
Code, label, category, action and color are frozen onto each call.
For Teams Whose Follow-Up Can’t Depend on Memory.
Call Outcomes vs Free-Text Notes.
| What | Free-text notes after each call | With Adoptiv |
|---|---|---|
| Recording the outcome | Free-text notes after each call: Optional, written differently by every rep | With Adoptiv: Required: one code from a shared list |
| The follow-up | Free-text notes after each call: Filed by hand, if remembered | With Adoptiv: Set off by the code |
| Picking the right outcome | Free-text notes after each call: From memory | With Adoptiv: Suggested from how the call ended |
| Reporting | Free-text notes after each call: Someone reads the notes | With Adoptiv: Counted by code and category |
| Detail | Free-text notes after each call: As much as the rep types | With Adoptiv: Notes still welcome, up to 10,000 characters |
Call Outcomes & Wrap-Up Questions, Answered.
What are call disposition codes?
Short labels a rep picks at the end of a call to record how it went, such as a callback, a qualified lead or a wrong number. In Adoptiv each code can also set off a follow-up.
Can reps skip choosing an outcome?
No. A code is required on every inbound and outbound call, and the save is refused without one. Calls between colleagues close on their own.
What can a call outcome do automatically?
Any of 26 follow-ups, such as creating a task, booking a callback, setting do-not-call, marking a lead qualified, logging an objection or flagging the wrong person.
Can I create my own codes?
Yes. Twenty codes come ready across six reporting categories, and you can add your own with the follow-up you choose.
Are notes saved with the outcome?
Yes. Reps can add free-text notes beside the code, up to 10,000 characters.
What is after-call work?
The tasks a rep does once a call ends: recording the outcome, writing notes and setting up the follow-up. In Adoptiv, picking the outcome sets off the follow-up, so most of it is one step.
Are outcomes suggested automatically?
Often. The direction, final status, hang-up cause and length of the call are matched to the codes that fit. An ordinary completed call suggests nothing, and the rep can always change the suggestion.
What happens if I rename a code?
Calls already saved keep the name, category, action and color they had. Only new calls use the new name.
Do supervisors pick an outcome when they listen in?
No. Supervisor monitoring calls and calls between colleagues skip wrap-up.
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