Call Recording
Every Word on Record. And Who Said It.Call recording software that keeps each speaker on their own channel.
Every recorded call captures your rep and your customer on separate channels, merged into one stereo file. When a call is disputed, who said what is clear from the audio itself. Recordings ride through transfers as one file, attach to the call, and can be played or downloaded anytime.
- Two channels, one file
- Kept a year per seat
- Transcripts by speaker
How a call moves through it
- The call connectsRecording follows the customer’s side
- Two channels capturedYour rep on one, the customer on the other
- Transfers and three-waysStill one recording, start to finish
- Saved to the callOne stereo file, ready to play
Settle Disputes with the Actual Audio.
Each side is on its own channel, so who said a line is clear from the audio, not guessed from the words.
Transfers, device switches and three-way calls never split the recording into pieces.
On AI+ and Dialer Plus, every call gets a transcript split by speaker, labeled rep or customer.
Recordings attach to the call record, and every seat includes call recordings kept for a year.
From the Call to the Playback.
Talk to Your Customer
Both sides are captured on their own channels, through transfers, device switches and three-way calls.
The File Is Ready After
Both channels merge into one stereo file on the call, with a transcript split by speaker.
Play, Review or Download
Find the call by number, ID or name, scrub through the audio, or download the file.
What Is Dual-Channel Call Recording, and Why Does It Matter?
Call recording software records your business calls and keeps them with the call record, so you can play them back later. Adoptiv’s dual-channel call recording captures each side of the call on its own channel, then merges both into a single stereo file.
That matters when a call is disputed. Your rep is on one channel and the customer on the other, so who said a line is read from the audio rather than guessed from the wording. Stereo call recording helps transcription too: each channel is transcribed on its own, so every phrase in the transcript is labeled with who said it.
The recording follows the customer’s side of the call, the one thing a call transfer, a device switch or a three-way never replaces. So one conversation stays one file, and supervisors can listen, whisper or barge without interrupting it. Each recording is capped at two hours by default.
When you record business calls with Adoptiv, no beep or announcement is played to either side, so if your calls need notice, give it yourself. It is call recording with transcription built in, though search finds calls by number, ID or name, not by what was said. AI call analysis adds summaries and scores, unlimited on AI+ and Dialer Plus.
Call Recording, Built into Every Call.
Rep and customer on separate channels, merged into one stereo file.
On AI+ and Dialer Plus, every call is transcribed per channel and labeled rep or customer.
Scrub through the audio on the call record, or download the file.
Every seat includes call recordings kept for a year.
If rep and customer are labeled the wrong way round on a call, swap them.
For Teams That Need a Clear Record of the Call.
Dual-Channel vs Single-Track Recording.
| What | Single-track (mono) recording | With Adoptiv |
|---|---|---|
| Who said what | Single-track (mono) recording: Guessed from the wording | With Adoptiv: Read from the channel |
| Transcripts | Single-track (mono) recording: One block of text, or a guess at speakers | With Adoptiv: Each phrase labeled rep or customer |
| Talking over each other | Single-track (mono) recording: Both voices mixed into one track | With Adoptiv: Each voice kept on its own channel |
| After a transfer | Single-track (mono) recording: Sometimes split into several files | With Adoptiv: One file for the whole conversation |
| Recording notice | Single-track (mono) recording: Depends on the system | With Adoptiv: None played for you; add your own where needed |
Call Recording Questions, Answered.
What is call recording software?
Software that records your business phone calls and saves them with the call record so you can play them back. Adoptiv records each side on its own channel and merges them into one stereo file.
Is call recording legal?
In the US, some states let one party consent to recording and others expect everyone on the call to agree. Adoptiv does not play a recording announcement for you, so add your own notice where it is needed. This is general information, not legal advice.
How long are call recordings kept?
Every seat includes call recordings kept for a year. Each recording stays attached to its call.
Are calls transcribed?
On AI+ and Dialer Plus, yes. Every call on your own number gets a transcript split by speaker, so each phrase is labeled rep or customer. You find calls by number, ID or name, not by what was said.
Does a transfer start a new recording?
No. The recording follows the customer’s side of the call, so transfers, device switches and three-way calls all stay in one file.
What is dual-channel call recording?
Recording each side of a call on its own channel, then storing both in one stereo file. Your rep is on one channel and the customer on the other.
Can I search call recordings?
You can find calls by number, call ID or contact name. Transcript text is not searched.
How long can one recording be?
Two hours by default, after which the recording is closed.
Is there a beep or recording announcement?
No. Adoptiv plays no beep and no recorded-call announcement to either party. If your calls need a notice, add it to your greeting or have reps say it.
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