Call Summaries
Hang Up. The Notes Are Done.An AI note taker for phone calls that writes every call up for you.
When a call ends, SIYA writes a short summary on the record: why the customer called, what was covered, how it ended and what happens next. Reps move straight to the next call, and anyone who opens the record knows what happened without playing the recording.
- On calls and voicemails
- One to six sentences
- No typing after the call
How it works
- The call endsYour rep moves on to the next one
- Call transcribedEach side of the call on its own line
- SIYA writes the summaryWhy, what was covered, what happens next
- Saved on the recordReady for anyone who opens the call
No More Notes Typed After Every Call.
The summary is written in the background after the call, so nobody types notes before dialing again.
Anyone opening the record reads why the customer called and what was agreed, without playing the audio.
Voicemails get the same short write-up, so the callback starts with the reason they called.
A short or unclear call gets a short, neutral summary, not an invented one.
Notes on Every Call, in Three Steps.
Choose What Gets Summarized
Pick calls, voicemails or both, and set a minimum length so quick hang-ups are skipped.
Make and Take Calls
Adoptiv’s phone system records every call. When it ends, the summary is written in the background.
Read the Record
Open any call to see the summary, then pick up where the last conversation left off.
Automatic on Every Call, or Only When You Ask.
Every recorded call and voicemail over your minimum length is summarized as soon as the recording is saved.
Leave automatic analysis off and run it by hand on the calls you choose.
What Is an AI Note Taker for Phone Calls?
An AI note taker for phone calls writes up each call for you once it ends: why the customer called, what was covered, how it ended and what happens next. Your reps stop typing notes, and the record says what happened without anyone replaying the audio.
Many AI note takers are built for video meetings. Adoptiv’s works on your phone calls themselves, because the phone system and the CRM are one product. When a call recording is saved, it is transcribed with each side on its own line, then SIYA, Adoptiv’s AI trained on millions of real sales calls, writes a summary of one to six plain sentences.
Call summary software is only useful if it runs on the right calls. You choose whether summaries run automatically, which recordings are included (calls, voicemails or both) and a minimum length, so a quick hang-up doesn’t get a write-up. A call with no recorded length is skipped rather than assumed long enough, and a short or unclear call gets a short, neutral summary rather than a guess.
Automatic call notes sit on the call record, beside the transcript and the call’s sentiment. The next steps a customer agreed to don’t stay buried in prose either: SIYA proposes them as callbacks and meetings in your feed, through AI action items.
AI Call Notes That Write Themselves.
Why they called, what was covered, the outcome and the next step, in one to six sentences.
Set a floor so hang-ups and quick calls are skipped. Calls with no known length are skipped too.
Summarize every call as it’s saved, or run it by hand on the calls you pick.
Running the analysis again replaces the summary, and the history notes the change.
Notes for Everyone Who Picks Up the Phone.
AI Call Notes vs Notes Typed by Hand.
| What | Notes typed by the rep | With Adoptiv |
|---|---|---|
| After each call | Notes typed by the rep: Type notes before the next dial | With Adoptiv: Written for you in the background |
| What gets written | Notes typed by the rep: What the rep remembers | With Adoptiv: Why, what was covered, the outcome and next step |
| Consistency | Notes typed by the rep: Varies by rep and by day | With Adoptiv: The same format on every call |
| Voicemails | Notes typed by the rep: Listened to and jotted down | With Adoptiv: Summarized like calls |
| Editing | Notes typed by the rep: Edit freely | With Adoptiv: No hand edits; re-run the analysis to replace it |
Call Summaries Questions, Answered.
What is an AI note taker for phone calls?
Software that writes the notes for a recorded call so you don’t have to. In Adoptiv, SIYA writes one to six sentences on each call: why it happened, what was covered, the outcome and any next step.
Does a bot have to join my calls?
No. Adoptiv’s phone system records the call, and the summary is written from that recording after the call ends.
Does it summarize voicemails?
Yes. Calls and voicemails both get a summary. Email threads with your leads get their own summary through AI email analysis.
Can I edit a summary?
Not by hand. Running the analysis again writes a fresh summary in place of the old one, and the record’s history notes that it changed.
Are AI call notes unlimited?
Yes. Summaries are part of AI call analysis, with transcripts and scores, which is unlimited on AI+ and Dialer Plus. The pricing page has current prices.
How do I summarize phone calls automatically?
Make and take calls in Adoptiv with automatic analysis on. Each recorded call is transcribed and summarized after it ends, with nothing for the rep to press.
What does a call summary include?
Why the call happened, the points raised, the outcome and any next step, in one to six plain sentences.
Why didn’t a call get a summary?
It may be under your minimum length, its length may not have been recorded yet, its kind of recording may be switched off, or transcription may have failed. A failed transcription is shown on the call with the reason.
Is call summary software the same as call transcription?
No. A transcript is every word, split by speaker. A summary is a few sentences on what happened. Adoptiv gives you both on the same call.
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Let SIYA Take the Notes.
Start free and get a summary on every call. AI call analysis is unlimited on AI+ and Dialer Plus for calls on your own number. Free for 14 days, no credit card.
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