Call Transcripts
Who Said What, on Every Call.Call transcription software that keeps agent and customer on separate lines.
Every recorded call is transcribed with the agent and the customer on their own lines. Who said what is read from the recording itself, which keeps each side on its own channel, so a coaching note never quotes the customer back at the rep who didn’t say it.
- Agent and customer apart
- Read from the recording
- One click to swap sides
How it works
- The call is recordedEach side on its own channel
- Transcribed by channelAgent and customer kept apart
- Split into linesA new line when the speaker changes or pauses
- Read who said whatEach line marked agent or customer
Transcripts You Can Quote Without Checking Twice.
Speaker labels come from the recording’s channels, not a guess at whose voice it was.
A new line starts when the speaker changes or pauses, so the transcript is easy to follow.
If agent and customer come out swapped on a call, one toggle flips them for that call only.
Summaries, sentiment, intent and scores are all read from this transcript.
Transcripts That Take Care of Themselves.
Make and Take Calls
Calls are recorded with each side on its own channel. There is nothing extra to set up.
Get the Transcript
Once the recording is saved, it is transcribed and split into lines by speaker.
Read, Coach and Act
Read the call, quote it in coaching, and let SIYA summarize and score it from the same text.
What Is Call Transcription Software, and Why Split It by Speaker?
Call transcription software turns recorded phone calls into text you can read. Adoptiv transcribes every recorded call automatically and splits the transcript by speaker, so the agent and the customer each have their own lines.
Splitting by speaker matters more than it sounds. A transcript that guesses who is talking can swap the two sides, and then a coaching note quotes the customer back at a rep who never said it. Adoptiv’s call recordings keep each side on its own channel, agent on one and customer on the other, so speaker labels are read from the recording instead of guessed from voices.
Lines break where people do: a new line starts when the speaker changes, or when the same person pauses for more than 1.2 seconds. Each line keeps its time from the start of the call. If a call ever comes out with the sides reversed, one toggle swaps them for that call. A recording with a single channel gets a plain transcript with no speaker labels, rather than a guess.
Transcripts are where the rest of AI call analysis starts: SIYA reads them to write the summary, judge sentiment and score the call. Voicemail transcription works the same way, and voicemail transcripts can be searched from the voicemail list.
Automatic Call Transcription, Done Properly.
Agent and customer on separate lines, read from each side’s own channel.
A new line when the speaker changes, or pauses for more than 1.2 seconds.
Each line keeps its time from the start of the call.
If a call comes out reversed, flip the labels for that call only.
Choose to mask strong language in transcripts.
For Anyone Who Quotes a Call.
Split by Speaker vs One Block of Text.
| What | A transcript with no speakers | With Adoptiv |
|---|---|---|
| Who said what | A transcript with no speakers: Work it out as you read | With Adoptiv: Agent and customer on their own lines |
| Quoting in coaching | A transcript with no speakers: Easy to credit the wrong person | With Adoptiv: Credited to the side that said it |
| Finding a moment | A transcript with no speakers: Scroll through the whole thing | With Adoptiv: Every line keeps its time from the start |
| A call that comes out reversed | A transcript with no speakers: Nothing to fix, or to rely on | With Adoptiv: One toggle swaps it for that call |
| Single-channel recordings | A transcript with no speakers: A plain block of text | With Adoptiv: Also plain text: no speakers are guessed |
Call Transcripts Questions, Answered.
What is call transcription software?
Software that turns recorded phone calls into text. Adoptiv transcribes every recorded call and splits the text by speaker, so you can read who said what instead of listening back.
How does it know who is speaking?
Calls are recorded with each side on its own channel, agent on one and customer on the other. Speaker labels come from those channels rather than from guessing voices.
What if a recording has only one channel?
Then you get a plain transcript without speaker labels. Adoptiv doesn’t guess who said what when the recording can’t show it.
Can I search call transcripts?
Voicemail transcripts can be searched from the voicemail list. The call list searches by name, agent and number, not by the words in the transcript.
Can I correct a word in a transcript?
Not today: the transcript stands as it was transcribed. You can choose to mask strong language.
How do I transcribe phone calls automatically?
Make and take calls in Adoptiv. Every recorded call is transcribed once the recording is saved and split by speaker, with nothing for the rep to do.
Are call transcripts unlimited?
Yes. Transcripts are part of AI call analysis, which is unlimited on AI+ and Dialer Plus. The pricing page has current prices.
Are voicemails transcribed?
Yes, and voicemail transcripts can be searched from the voicemail list.
What are speaker labels on a transcript?
Each line of the transcript is marked as the agent or the customer, so you can read the call as a conversation and see who said what on the call.
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Read Your Calls, Line by Line.
Transcripts are part of AI call analysis, unlimited on AI+ and Dialer Plus. Free for 14 days, no credit card.
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