Compliance Scoring
Find the Risky Calls Without Replaying Them All.Call compliance monitoring that reads every call the way your industry would.
SIYA gives every analyzed call a compliance score from 0 to 10, weighed against what compliance means on your kind of floor, from disclosures on a collections call to pressure on a financial one. Anything under 6 counts as a failure for that rep, so the calls to review come to you.
- A score on every call
- Weighed for your industry
- A reading to review, not a verdict
How it works
- A call is analyzedTranscribed and read by SIYA
- Your industry presetSays what compliance means on this call
- Compliance scoredA whole number from 0 to 10
- Six or aboveKept on the callUnder sixCounted as a failure for that rep
- A person reviewsYou decide what the call means
Review the Calls That Need It.
Each analyzed call gets a compliance score, so nobody has to re-listen to yesterday’s calls to find the risky ones.
Collections, financial services and healthcare presets each say what to be strict about, so the score fits your floor.
Calls without a compliance score are left out of failure rates instead of counted as passes.
Scores under 6 add to that rep’s failure count for the day, and the score itself is kept for review.
Compliance Review in Three Steps.
Pick Your Industry Preset
Collections, financial services, healthcare and more: each says what compliance means on that kind of call.
Add Your Own Context
Describe your scripts and what matters on your floor. SIYA reads it as background to every call.
Review What Falls Short
Calls under 6 count as failures for that rep. Read the call, listen where needed, and coach.
What Compliance Means Depends on the Call.
Three of the presets, and what each asks SIYA to weigh.
A strict reading of disclosures, right-party verification and any request to stop contact.
Weighs suitability, and marks pressure down.
Reads each call with healthcare guidance, and asks for clinically urgent wording to be raised.
What Is Call Compliance Monitoring, and What Does the Score Mean?
Call compliance monitoring means checking recorded calls for what your industry expects, such as disclosures, verifying who you are speaking to, or keeping pressure out of a sale. Done by hand, it means re-listening to a sample. Adoptiv reads every analyzed call and gives it a compliance score from 0 to 10.
There is no list of required phrases underneath it. SIYA, trained on millions of real sales calls, reads the whole conversation against what compliance means in your industry preset. On collections calls that means a strict reading of disclosures and right-party verification; in financial services, suitability, with pressure marked down. The same score means different things on different floors, which is the point.
The compliance score is one of the five call scores every analyzed call receives. A score under 6 counts as a failure in that rep’s daily figures, and the number itself is kept. Calls that came back without a compliance score are left out of failure rates, so a missing reading is never treated as a pass.
Treat it as AI compliance monitoring that tells you where to look, not an audit result: it claims no standard, and a person decides what a call means. Pair it with the checks before the dial, such as DNC and litigator screening, so numbers are checked before a call and conversations are read after it.
AI Compliance Monitoring on Every Analyzed Call.
A whole number from 0 to 10 on every analyzed call, beside the other four scores.
Scores under 6 count as failures per rep per day, with the score itself kept.
Calls with no compliance score are left out, never counted as passes.
Add notes about your scripts and your floor; SIYA reads them as background.
Built for Call Center Compliance Where the Wording Matters.
Compliance Scoring vs Spot-Check Listening.
| What | Spot-checking recordings | With Adoptiv |
|---|---|---|
| Calls checked | Spot-checking recordings: A sample, when someone has time | With Adoptiv: Every analyzed call |
| What it checks | Spot-checking recordings: A checklist the reviewer carries | With Adoptiv: Your industry preset and your own context |
| Unreviewed calls | Spot-checking recordings: Look clean because nobody checked | With Adoptiv: Left out of failure rates, never passed |
| Per-rep view | Spot-checking recordings: Built by hand from notes | With Adoptiv: Daily failure counts per rep |
| Final judgment | Spot-checking recordings: A person | With Adoptiv: Still a person: the score says where to look |
Compliance scoring is a reading to review. It is not an audit result or legal advice.
Compliance Scoring Questions, Answered.
What is call compliance monitoring?
Checking recorded calls for the things your industry expects, such as disclosures or verifying who you are speaking to. Adoptiv reads every analyzed call and gives it a compliance score from 0 to 10, so you know which calls to review first.
Does it check for exact phrases?
No. There is no required-phrase list. SIYA reads the call against what compliance means in your industry preset, so the same score carries a different meaning on a collections floor and on an admissions line.
Does a high score mean a call was compliant?
No. The score is a reading for a person to review, not an audit result, and it claims no standard. Use it to decide which calls to listen to. This is general information, not legal advice; check your campaigns with your own counsel.
Is this the same as DNC screening?
No. DNC and litigator screening checks numbers before they are dialed. Compliance scoring reads the conversation after the call. They work side by side.
What counts as a failure?
A compliance score under 6 out of 10. It adds to that rep’s failure count for the day, and the score itself stays on the call.
How do you monitor calls for compliance?
Decide what each call must include, then review calls against it. Adoptiv does the first pass on every analyzed call and scores it from 0 to 10, so reviewers start with the calls that fell short instead of a random sample.
Can I use it for collections call compliance?
Yes. The collections preset asks for a strict reading of disclosures, right-party verification and any request to stop contact. The score helps you find calls to review; it does not certify a call. This is general information, not legal advice; check your campaigns with your own counsel.
Is there a separate compliance note on each call?
No. One sentence explains all five scores together. Read the call or its transcript for the detail.
Is compliance scoring unlimited?
It is part of AI call analysis, which is unlimited on AI+ and Dialer Plus. The pricing page has current prices.
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