Industry Presets
A Collections Call Isn’t an Admissions Call.Industry-specific call analysis, with 15 presets that know what matters on your calls.
Pick your industry from 15 ready presets and SIYA reads every call for what matters in your trade: what a summary should mention, which outcomes are likely and what the scores should be strict about. The answers keep the same format, so every call stays comparable.
- 15 industries ready to pick
- Set per campaign or workspace
- Add your own context
How it works
- Pick a presetOne of 15, or your own
- Set where it appliesA call, a campaign or the whole workspace
- SIYA reads the callLooking for what matters in your trade
- Same answers, every timeSummary, sentiment, intent and scores
Analysis That Knows Your Kind of Call.
A collections preset is strict about disclosures; a support preset watches for frustration and de-escalation.
Give each campaign its own preset, so different kinds of calls are read differently.
Add your own context and SIYA reads it as background to every call.
Presets change what SIYA looks for, never the shape of the answers, so reports work across every team.
Tuned to Your Trade in Three Steps.
Pick an Industry Preset
Choose one of 15 ready presets as your workspace default.
Make It Your Own
Set a different preset per campaign, build your own on top of ours, and add your own context.
Read Calls Your Way
Every analyzed call is read for what matters in your trade, in the same format as always.
Use Ours, Build on Ours, or Write Your Own.
Pick one of the 15 as it ships, with nothing to write.
Start from one of ours and add your own wording on top. Ours is applied for you behind the scenes.
Write the whole preset yourself, with its own settings for when calls are analyzed and how short is too short.
What Is Industry-Specific Call Analysis, and What Does a Preset Change?
Industry-specific call analysis reads each call for what matters in your trade. A collections call and an admissions call are not judged the same way, so Adoptiv ships 15 industry presets that know the difference.
A preset is guidance, not a form you fill in. It tells SIYA what a summary ought to mention, which call outcomes are likely and what the scores should be strict about. The collections preset asks for a strict reading of disclosures and right-party verification; on a support line SIYA watches for frustration and de-escalation; on a claims call, stress and empathy.
What a preset never changes is what comes back. Every call still returns the same summary, sentiment, tone, intent and five scores, in the same shape, so reports and filters work across every team and campaign. That is what makes it conversation intelligence software you can tune without losing comparability.
The preset that runs is settled in order: one chosen for the call, then the campaign’s, then your workspace default. Your own context is added on top as background, so it can’t override the rules underneath. Every edit to your own preset is kept as a new version, and each analysis records which version read it. It all feeds AI call analysis.
Call Analysis Templates for 15 Industries.
Ready-made guidance for collections, financial services, healthcare, admissions and more.
Give a campaign its own preset; the workspace default covers the rest.
Build on a ready preset or write your own, and add your own context on top.
Every edit to your preset is kept, and each call records the version that read it.
Your preset can set when calls are analyzed, the minimum call length and strong-language masking.
Built for Floors with Their Own Rules.
Industry Presets vs One-Size-Fits-All Analysis.
| What | Generic call analysis | With Adoptiv |
|---|---|---|
| What a call is read for | Generic call analysis: The same things on every call | With Adoptiv: What matters in your industry |
| Collections and finance calls | Generic call analysis: General criteria | With Adoptiv: Strict on disclosures, suitability and pressure |
| Different campaigns | Generic call analysis: One setting for everything | With Adoptiv: A preset per campaign |
| After a rewording | Generic call analysis: Old and new results mixed together | With Adoptiv: Each call records the version that read it |
Industry Presets Questions, Answered.
What is industry-specific call analysis?
AI call analysis that reads each call for what matters in your industry. Adoptiv ships 15 industry presets, so a collections call is weighed differently from an admissions call.
Which industries are covered?
Fifteen, among them collections, financial services, healthcare and admissions, with presets that watch support lines and claims calls too. You can also write your own.
Can I write my own preset?
Yes. Write your own from scratch, or build on one of the 15 and add your own wording. Either way, your own context is added on top.
Does a preset change the scores I get?
It changes what the scores weigh, not what comes back. Every call still gets the same summary, sentiment, intent and five scores, so calls stay comparable.
Can different campaigns use different presets?
Yes. A preset chosen for a campaign applies to its calls, and your workspace default covers the rest.
What is conversation intelligence software?
Software that analyzes sales and support conversations and turns them into summaries, sentiment, scores and next steps. Adoptiv’s is built into its CRM and phone system, and tuned to your industry with presets.
Can I edit one of the 15 ready presets?
Not directly: the ready presets stay as they ship. Build your own preset on top of one instead, and edit that freely.
How quickly does a preset change apply?
Within about a minute. Calls analyzed after that are read with the new wording.
Is there AI call analysis for collections?
Yes. The collections preset asks SIYA for a strict reading of disclosures, right-party verification and any request to stop contact. Use it to find calls to review; it is not an audit or legal advice.
Still have a question? A real person replies in under 60 seconds in US business hours. Talk to our team →
14-day free trial
Set Up Call Analysis for Your Industry.
Pick a preset in the free trial and see your own calls read your way. Free for 14 days, no credit card.
14-day trial · no card · migration included