Call Flow Builder
Draw How Your Calls Go. Test It, Then Publish.A drag-and-drop call flow builder for every number your business owns.
Decide exactly what happens when your number rings. Drag steps onto a canvas or start from one of 15 templates, then walk a test call through it before any customer does. Publish when it’s right, and roll back to the last version if you change your mind.
- 39 steps, 15 templates
- Test calls before publishing
- Included on every plan
How a call moves through it
- A call comes inOn any number pointed at the flow
- Open or closed?Checked against your business hours
- After hoursA closed message or voicemailDuring hoursGreeting, menu and a record lookup
- Sent to the right teamA queue, a person or another flow
Your Calls, Your Rules. No Developer Needed.
Drag the change onto the canvas yourself. No code to write and nobody to wait for.
A loose branch blocks the publish, and a test call lights up every step it takes.
Each publish is a numbered version. Calls in progress finish on theirs, and rolling back is picking the last one.
Point several numbers at one flow, or let flows hand calls to each other so a shared greeting is written once.
From Blank Canvas to a Live Number.
Pick a Template or Start Blank
Fifteen starting points, including an auto-attendant, a support queue and after-hours, or an empty canvas.
Drag, Connect and Test
Add steps from the palette, connect every branch, then run a test call and watch the path it takes.
Publish to Your Numbers
Point one number or several at the flow. Changes reach the next call, and every version is kept.
What Is a Call Flow Builder, and What Can You Build with It?
A call flow builder is a visual tool for deciding what happens when your business number rings. Instead of a fixed menu set up by a phone company, you drag steps onto a canvas, connect them, and publish the result to any number you own.
Adoptiv’s visual call flow designer has 39 steps in nine groups: compliance, routing, caller identity, audio, logic, CRM, AI, messaging and control. A typical inbound call flow checks your business hours, plays a greeting, offers an IVR menu, looks up the caller’s record and sends the call to a call queue, a person or another flow.
Mistakes are caught early. Unconnected branches and unreachable steps block a publish, and a test call walks a simulated caller through the flow so you see each turn it takes. Every publish is a numbered version: calls in progress finish on the version they started, and rolling back is choosing the previous one.
Flows can hand calls to other flows, so a shared greeting is written once, and the same flow can handle inbound calls and calls that another system starts. It is call routing software that comes with Adoptiv rather than an add-on: call flows, IVR and routing are included with every seat.
Everything You Need to Route a Call.
Steps grouped by what they do: play audio, ask a question, check a list, look up a record, route.
15 starting points, including an auto-attendant, a support queue and an after-hours flow.
A simulated caller walks the flow and lights up each step it enters.
Every publish is numbered. Roll back by selecting the previous version.
Unconnected branches and unreachable steps block a publish until they are fixed.
One flow can hand a call to another, so shared parts are built once.
For Anyone Who Decides Where Calls Should Go.
Call Flow Builder vs a Fixed Phone Menu.
| What | A fixed menu set up by your phone provider | With Adoptiv |
|---|---|---|
| Making a change | A fixed menu set up by your phone provider: Ask the provider and wait | With Adoptiv: Drag the change onto the canvas yourself |
| Testing | A fixed menu set up by your phone provider: Call the number once it is live | With Adoptiv: A test call walks the flow on screen first |
| A broken branch | A fixed menu set up by your phone provider: Found by a caller | With Adoptiv: Blocks the publish until it is connected |
| Undoing a change | A fixed menu set up by your phone provider: Ask for it to be set back | With Adoptiv: Select the previous version |
| Hours, menus and queues | A fixed menu set up by your phone provider: Set up in separate places | With Adoptiv: Steps in one flow |
Call Flow Builder Questions, Answered.
What is a call flow?
The path a call takes from the moment your number rings: greetings, menus, hours checks, queues and where the call ends up. In Adoptiv you draw it on a canvas instead of writing code.
Do I need to code to build a call flow?
No. You drag steps onto the canvas and connect them. Publishing a flow takes no code at all.
Can I test a call flow before it goes live?
Yes. Press test call and a simulated caller walks the flow on screen, lighting each step it enters and taking the branch your conditions lead to.
What happens to live calls when I publish a change?
Calls already in progress finish on the version they started on. The next call uses the new one, and you can roll back by selecting the previous version.
Is the call flow builder included in my plan?
Yes. Call flows, IVR menus and routing are included with every seat, on every plan.
What can a call flow do?
Play a greeting, offer a menu, check your hours, screen numbers against Do Not Call lists, look up the caller’s record, send a text, and route the call to a person, team, queue or another flow.
Are there call flow templates?
Yes, 15 of them, including an auto-attendant, a support queue and an after-hours flow. Each one opens on the canvas so you can change it before publishing.
Can several numbers use the same call flow?
Yes. Any number you own can point at a published flow, several numbers can share one, and switching a number to a different flow takes effect on the next call.
How is an inbound call flow different from an IVR?
An IVR is the menu callers press keys in. The call flow is the whole path around it: hours, greetings, the menu, queues, voicemail and where every branch ends.
Still have a question? A real person replies in under 60 seconds in US business hours. Talk to our team →
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Draw Your First Call Flow Today.
Start from a template in the free trial and test it before you publish. Free for 14 days, no credit card.
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