Compliance Screening
Check Every Number Before It’s Dialed.DNC scrubbing when leads arrive, and again before every dial.
New and imported leads are checked against the federal Do Not Call list and known TCPA litigators as they arrive, and the dialer checks again before it calls. Your own do-not-call list counts too. A failed check stops the call and writes the reason on the contact, so the answer is always on file.
- Included on every plan
- Checked again before dialing
- Every block logged
How a call moves through it
- A lead is addedNew or imported, queued for screening
- Lists are checkedFederal DNC and known litigators
- Checked againRight before the dialer calls
- A check failsNot dialed; the reason saved on the contactAll clearThe call is placed
Check First. Then Call.
A failed check stops the call before it is placed, and the dialer checks again right before every call.
Each blocked attempt is saved with the check that stopped it, so “why wasn’t this number called?” has an answer.
Add a number to your do-not-call list from a call outcome or by hand, and it’s blocked on every dial, manual ones included.
DNC and litigator hits block the call. A missing consent record can block it, or just flag it.
Screening on in Three Steps.
Add or Import Your Leads
New leads are queued for DNC and litigator screening as they arrive, and the answer is saved on the lead.
Choose What Each List Does
Block the call, or place it and flag the gap on the contact. DNC and litigator hits block.
Dial with a Record
The dialer checks again before each call. Blocked attempts are saved on the contact with the check that stopped them.
Block the Call, or Call and Flag It.
Federal DNC, litigator and internal do-not-call hits stop the call. A missing consent record can stop it, or just be flagged.
The attempt is never placed, and the block is saved on the contact with the failing check named.
The call goes ahead, and the gap, such as a missing consent date, is flagged on the contact.
What Is DNC Scrubbing, and When Should It Happen?
DNC scrubbing is checking phone numbers against Do Not Call lists before you call them, so people who registered or asked not to be called are left alone. It is often done once, when a list is uploaded. Adoptiv does it when leads arrive, then again before each dial.
New and imported leads are queued for a do not call list check against the National DNC Registry, using a hosted copy of the federal list, and against known TCPA litigators. The answer is saved on the lead. Before the dialer calls, it checks again, along with your internal do-not-call list and any suppression list for the campaign. A number that fails is never dialed.
Every blocked attempt is written to the contact with the check that stopped it, so the answer to “why wasn’t this number called?” is on record rather than pieced together later. Your internal do-not-call list fills from a call outcome at the end of a call, or by hand, and manual dials honor it too. Screening is also a step you can place in a call flow.
Litigator scrubbing and DNC checks come with every plan and are billed per lookup. Calls go out within the business hours you set, and consent dates can be stored on the contact and used as a screening condition. For calling-hour rules by state, see TCPA compliance software. The tools help; they don’t guarantee compliance.
A DNC Check Before Dialing, and One Before That.
New and imported leads checked against a hosted copy of the federal list.
Known TCPA litigators caught before the call is placed.
The dialer checks each number again right before it calls.
Leave specific numbers out of one campaign.
Each blocked attempt saved on the contact with the failing check named.
Store when consent was captured, and screen on it.
For Teams That Call at Volume.
Screening in Adoptiv vs Scrubbing a List Once.
| What | Scrubbing the list once at upload | With Adoptiv |
|---|---|---|
| When the check runs | Scrubbing the list once at upload: Once, when the list is uploaded | With Adoptiv: When leads arrive, and again before each dial |
| Numbers added to your own list mid-campaign | Scrubbing the list once at upload: Missed until the next scrub | With Adoptiv: Blocked from the next dial |
| Manual dials | Scrubbing the list once at upload: Outside the upload scrub | With Adoptiv: Your internal do-not-call list still applies |
| Proof of a block | Scrubbing the list once at upload: A file from the scrub | With Adoptiv: Saved on the contact with the check named |
| Guaranteed compliance | Scrubbing the list once at upload: No | With Adoptiv: No: the checks help, your practices decide |
DNC and litigator checks are included on every plan and billed per lookup from your prepaid wallet. This is general information, not legal advice; check your campaigns with your own counsel.
Compliance Screening Questions, Answered.
What is DNC scrubbing?
Checking phone numbers against Do Not Call lists before calling them, so you don’t call people who opted out. Adoptiv screens new and imported leads as they arrive, then checks again before the dialer calls.
Which lists does Adoptiv check?
The federal Do Not Call list, known TCPA litigators, your internal do-not-call list and any suppression list for the campaign.
Is DNC scrubbing included in my plan?
Yes. Every plan includes DNC and litigator checks, each DNC lookup billed from your prepaid wallet. The pricing page has current prices.
Does it check manual calls too?
Your internal do-not-call list is honored everywhere a number can be dialed, manual calls included, and screening can guard click-to-call and calls started by another system.
Does screening make my calls TCPA compliant?
It helps, but no tool can promise compliance. Screening, business hours and records are tools; consent and how you run campaigns are up to you. This is general information, not legal advice; check your campaigns with your own counsel.
How do I scrub a call list against Do Not Call?
Import it. New and imported leads are queued for screening against the federal DNC list and known litigators, and the dialer checks again right before it calls.
Is the DNC check a live feed?
No. Adoptiv checks against a hosted copy of the federal registry, not a live feed, along with the known-litigator list. The answer is saved on the lead.
What happens to a blocked number?
The call is not placed. The attempt is saved on the contact with the check that blocked it.
Can I add numbers to my own do-not-call list?
Yes, from a call outcome at the end of a call or by hand. The list is honored everywhere a number can be dialed, manual calls included.
What about calling hours?
Calls go out within the business hours you set. Adoptiv’s TCPA tools also hold the calling-hour rules for every state and DC, and show which campaigns fall outside them.
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