Compliance Screening
The check runs before the number is dialed, as a step inside the flow rather than a report on Monday. Federal DNC, known litigators and your own internal list, each able to stop the call, and each blocked attempt written down with the check that stopped it.
Flow: Screened inbound
before the dialYour own list, in your own workspace
The federal registry, held on the platform
Litigator lookup, United States and Canada
Product figures from the platform’s own defaults - not customer averages
How it works.
The gate sits inside the flow
Screening is a node, not a setting. It runs where you place it, which means it runs before the dial rather than alongside it, and the same node can guard an outbound campaign and a call another system asked for.
Each list decides for itself
Federal DNC and known-litigator screening stop the call. Your internal do-not-call stops it too. A missing consent record can flag instead of stopping, so you decide which gaps are a halt and which are a note.
A block is a record, not a silence
An attempt that fails a check is never placed, and the attempt is written to the contact with the check that blocked it. At audit the answer to why this number was not called is on the record rather than reconstructed.
Lists are yours to write
Internal do-not-call is populated by a wrap-up code at the end of a call or by hand, and it is honored everywhere a number can be dialed from, including manual dials.
One moment in every call.
Every call passes through the same seven. Compliance Screening is the lit one, and everything either side of it is a different page in this category.
- 01Number
the line it arrives on or leaves from
- 02Route
where the call is sent and to whom
- 03Dial
placing it, and how many at once
- 04Connect
the moment a person picks up
- 05Talk
while the conversation is happening
- 06Wrap
the code, the notes, the next step
- 07Record
what is kept, and where it is kept
The specifics.
7 facts- Lists
- Federal DNC, known-litigator, internal do-not-call, per-campaign suppression
- Behavior
- Per list: block the call, or place it and flag the gap on the contact
- Placement
- A node inside a call flow, so its position in the sequence is yours
- Evidence
- Blocked attempts stored against the contact with the failing check named
- Windows
- Calling-hour enforcement runs alongside, per timezone, from business hours
- Scope
- Applies to campaign dialing, click-to-call and calls triggered by another system
- Consent
- Capture date stored on the contact, available as a screening condition
Where the call goes next.
A call is a chain of decisions, and this is one link in it. These are the ones either side.
More in Contact Center
20 capabilitiesFlows, queues, oversight and compliance screening on lines we run ourselves.
Coach a rep mid-call without the customer hearing it, then join outright if it turns. Moving between the three never drops the call or rings anyone again.
Hand the tempo to the rep on one campaign and take it back on the next. Preview waits for them to read the record; power opens lines the moment they are free.
Reps stop greeting voicemail. The line is judged person or machine before a headset is involved, so what lands in one is somebody who said hello.
Decide what callers hear in the first ten seconds, and where the ones who press nothing end up. Fifteen starting templates, built as a step in the flow.
A caller who waits past the limit does not fall off the end. Four separate exits are picked in advance, behind the welcome, hold music and announcements.
Stop the same two people carrying the floor. Six answers to who gets asked first, changed on the queue you already have rather than built again from scratch.
A caller reaches somebody who can actually help. Agents short of the skill a queue asks for never see the call, and a failover catches what nobody can take.
A caller presses a digit, hangs up and keeps their place in line. Repeat requests merge, so nobody rings the same person twice about one problem.
Your best account stops waiting behind everybody else. Flag the lead and they skip the welcome and the cap, while aging keeps ordinary callers from starving.
Nobody re-explains themselves to the next person. Send the call straight on, or speak privately first, or merge to three and walk out without ending it.
When a call is disputed, who said the line is read off its own channel rather than argued out of the wording. Both sides captured, merged into one file.
A rep never has to choose which of your numbers to call from. Every one they may use is scored against the person being dialed, and they can still override.
Buy the number and it already knows where to send its calls. Search live carrier inventory, filter by country or by the digits it ends with, then claim it.
One number reaches a whole country and the caller pays nothing for it. Toll-free routes through the same flows and bills from the same wallet as local lines.
Selling into a country you have no office in still means a number that looks local. Four carrier providers, so a new market is a purchase, not a project.
The extension is the person, not the device. One number reaches your rep, and a live call walks from browser tab to desk phone without either side noticing.
A call nobody was going to answer still lands somewhere. Organization, team and personal boxes each decide who may listen, and every message is transcribed.
Where a supervisor picks which call to join. Every conversation currently up, who is on it, the queue it came through and how long it has run, changing live.
Text from the numbers you already call on. The thread sits beside the calls to that contact rather than in a second app nobody on the floor ever opens.
Everything a caller hears that is not a person. Before you replace a prompt, the page names the menus, queues and mailboxes still playing the one you have.
The rest of the platform.
Five more categories, all on the same record and the same bill. Each card names three of its capabilities, so you can tell from here whether it is worth opening.
Contact Center
See compliance screening on your own floor.
Thirty minutes, your numbers and your data. We will set compliance screening up live and you can decide from the thing itself rather than from this page.
14-day trial · no card · migration included