Smart Caller ID
Call from the Number They’re Likely to Answer.Dynamic caller ID that picks your best number for every contact.
Before each call, Adoptiv scores every number your rep is allowed to use against the person being dialed. History with that contact counts most, then each number’s answer rate and how recently it was used. The top number is pre-selected, with its stats beside it, and the rep can still choose another.
- Scored for every contact
- Rep can override
- Built into the dialer
How a call moves through it
- Rep opens a contactReady to call
- Every allowed number scoredHistory, answer rate and recent use
- Top number pre-selectedWith its answer rate and last use
- The call goes outFrom that number, or the rep’s pick
The Right Number, Every Call.
Half the score is whether this person has answered this number before.
The top number is pre-selected, with its answer rate, calls placed and last use beside it.
A number whose dialing prefix matches the contact’s number gets extra points.
Only numbers granted to the rep, their team or their role are scored or offered.
Set It Up in Three Steps.
Add Your Numbers
Buy local numbers in the areas you call, or use the caller IDs included on Dialer Plus.
Grant Them to Your Reps
Assign numbers to people, teams or roles. Only granted numbers are scored.
Call as You Normally Would
The top-scoring number is pre-selected on every call. Reps can pick another in one tap.
What Is Dynamic Caller ID, and How Is It Different from Local Presence?
Dynamic caller ID picks which of your phone numbers each outbound call comes from, call by call, instead of showing the same number to everyone. The aim is simple: call from the number this person is most likely to pick up.
Adoptiv’s smart caller ID scores every number a rep may use against the contact being dialed. History with that specific contact is half the score. The number’s own answer rate is 30%, and how recently it was used is 20%, fading to nothing over about a month. A number that has never reached a known contact loses 20 points, so a proven number beats one that only does well in general.
Local presence dialing is part of it, not all of it: a number whose dialing prefix matches the contact’s gets 10 extra points. You need to own local numbers for that, and you can buy phone numbers by area code in seconds. Dialer Plus includes 25 caller IDs per rep, and caller ID reputation gives each number a daily health score and rests one that looks flagged.
The top number is pre-selected with its answer rate, call count and last use beside it, and the rep can choose another in one tap. Smart caller ID never rotates or rests numbers on its own; ranking is the whole mechanism. It works with the auto dialer and power and preview dialing.
Outbound Caller ID, Chosen Call by Call.
Every allowed number scored against the contact, with the top one pre-selected.
Half the score: has this person answered this number before?
Numbers matching the contact’s dialing prefix get a 10-point boost.
25 caller IDs per rep on Dialer Plus, granted by person, team or role.
Answer rate, calls placed and last use shown beside each number.
Reps can pick a different number for any call.
For Teams That Need Their Calls Picked Up.
Dynamic Caller ID vs One Number for Everyone.
| What | One fixed caller ID | With Adoptiv |
|---|---|---|
| Which number shows | One fixed caller ID: The same one on every call | With Adoptiv: The top-scoring number for this contact |
| Contacts who answered before | One fixed caller ID: Not considered | With Adoptiv: Half of the score |
| Local area codes | One fixed caller ID: A match only by chance | With Adoptiv: 10 extra points when the prefix matches |
| Rep choice | One fixed caller ID: None, or a guess from a list | With Adoptiv: Top number pre-selected, override in one tap |
| Caller ID rotation | One fixed caller ID: By hand | With Adoptiv: Ranked per call, and flagged numbers rest automatically in campaigns |
Smart Caller ID Questions, Answered.
What is dynamic caller ID?
Dynamic caller ID chooses which of your numbers to show on each outbound call, instead of using one fixed number. Adoptiv scores your numbers against each contact and pre-selects the top one.
How does Adoptiv choose the number?
Half the score is this contact’s history with the number, 30% is the number’s own answer rate, and 20% is how recently it was used, fading over about a month. A matching dialing prefix adds 10 points.
Can reps choose a different number?
Yes. The top number is pre-selected, and picking another is one tap. The call goes out from the one they choose.
Does it rotate caller IDs automatically?
Smart caller ID ranks your numbers for each call. Separately, in campaigns, a number that looks flagged rests for seven days and a clean spare from the pool takes its calls.
How many caller IDs do I get?
Every seat includes a US business number, and Dialer Plus includes 25 caller ID numbers per rep. Extra numbers can be bought from your wallet.
Is this local presence dialing?
Partly. A number whose dialing prefix matches the contact gets extra points, but history with that contact counts for more. You need to own local numbers for it to pick one.
Which numbers can a rep call from?
Numbers granted through their role or team, numbers assigned to them, and their own claimed line. Nothing else is scored or offered.
Does it predict the best time to call?
No. Best time to call is a plain CRM field with no model behind it. Smart caller ID only picks the number.
Does dynamic caller ID work with the auto dialer?
Yes. It works with the auto dialer and with power and preview dialing, which are on Dialer Plus and Enterprise.
Still have a question? A real person replies in under 60 seconds in US business hours. Talk to our team →
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