Calling out
Less Dead Air. More Conversations.Outbound calling software that dials, screens and logs every call for your team.
Load a list and pick how hard it dials: one record at a time, a steady line or two per rep, or well ahead of a full floor. Ringing and voicemail drop away, Do Not Call checks run before every dial, and each call lands on the contact with its outcome and recording.
- Live now on Dialer Plus
- Preview, power and predictive
- DNC checks before dialing
How a call moves through it
- Your call listImported, with duplicates caught on the way in
- Screened firstDo Not Call and litigator lists checked
- Dialed in your modePreview, power or predictive, per campaign
- VoicemailDetected, and your message leftA person answersConnected with the record open
- Outcome loggedAnd the next step booked for you
What Goes Wrong Today, and What Changes.
Today
Reps spend more of the day listening to rings and voicemail than talking.
With Adoptiv
Calls go out ahead of your reps, so only people who said hello reach a headset, with the record already open.
Auto dialerToday
People stop picking up the number you call from, and nobody can tell which one.
With Adoptiv
Each call goes out from the number that contact is most likely to answer, with every number’s answer rate on screen.
Smart caller IDToday
Some names get called four times on Tuesday. Others never get called at all.
With Adoptiv
Every contact keeps its attempts, last try and next try, so a list stopped at 3pm picks up where it left off.
Power and preview dialingToday
Somebody asks to come off the list, and it goes on a sticky note.
With Adoptiv
Numbers are screened before they are dialed, and an opt-out picked on the call is honored everywhere, even on manual dials.
Compliance screeningFrom List to Live Calls in Three Steps.
Bring in Your List
Upload a spreadsheet or pick a saved view in the CRM. Duplicates are caught as the list goes in.
Choose How It Dials
Pick preview, power or predictive for the campaign, then set its calling hours and caller IDs.
Talk, Then Pick an Outcome
Reps talk to people who answered. The outcome they pick books the callback, raises the task or marks do-not-call.
Four Ways to Call, One for Every Team.
Pick by how many of you are on the phone and how much each call needs. The dialing mode is set per campaign.
What Outbound Calling Software Does, and How to Pick a Dialing Mode.
Outbound calling software is what a team uses to work through lists of people who need a call: it dials the numbers, screens them, opens the contact and logs every call. Good outbound calling software for sales teams cuts out the parts of the day that are not talking: typing numbers, listening to rings and leaving the same voicemail again.
How it should dial depends on how many of you are calling. One person working contacts they know calls straight from the record. A small team uses preview dialing, which opens the record first, or power and progressive dialing, which starts the next call as each rep frees up. Eight or more reps on one list get the most from predictive dialing. These outbound dialing modes are set per campaign.
Voicemail drop is built in: voicemail detection catches machines before a rep hears them and leaves your recorded message. Getting more people to answer sales calls starts with the number they see. Smart caller ID picks the number each contact is most likely to answer, and caller ID reputation checks each number daily and swaps out one that looks flagged.
Call list management and outbound call tracking come with it. Every contact keeps its attempts and next try, every number is checked against Do Not Call lists before it is dialed, and every call lands on the record with its outcome and recording. As cold calling software it is live on Dialer Plus and Enterprise, billed per dialer minute from your wallet.
Everything an Outbound Team Needs, in One Place.
Built for Teams That Call for a Living.
Outbound Calling Software vs a Spreadsheet and a Phone.
| What | A spreadsheet and a desk phone | With Adoptiv |
|---|---|---|
| Finding the next number | A spreadsheet and a desk phone: Scroll, copy, dial | With Adoptiv: The next call starts for you |
| Voicemail | A spreadsheet and a desk phone: Listened to, then a message left by hand | With Adoptiv: Detected, and your message left for you |
| Do Not Call | A spreadsheet and a desk phone: A list someone has to remember to check | With Adoptiv: Checked before every number is dialed |
| Who has been called | A spreadsheet and a desk phone: Guessed from the spreadsheet | With Adoptiv: Attempts, last try and next try on every contact |
| Logging | A spreadsheet and a desk phone: Typed up after each call | With Adoptiv: Saved to the contact as the call ends |
The auto dialer is live on Dialer Plus and Enterprise. Dialer minutes are billed per minute from your prepaid wallet.
Your Questions, Answered.
What is outbound calling software?
Software your team uses to call lists of people: it dials the numbers, screens them, opens the contact and logs every call. In Adoptiv it is built into the CRM, with preview, power and predictive dialing.
Is the dialer available now?
Yes. Preview, power and predictive dialing are live on Dialer Plus and Enterprise. Dialer minutes are billed per minute from your prepaid wallet. The free trial covers the CRM and calling, not the dialer.
Can my reps still call one person at a time?
Yes. Every seat can call straight from the contact record, in the browser or the Android app, with unlimited US and Canada calling on the rep’s own number.
What happens when a call reaches voicemail?
Voicemail detection catches answering machines before a rep hears them. The line is released, or your prepared message is left with no rep on the line.
Which number do my calls come from?
A business number you own. Smart caller ID pre-selects the number each contact is most likely to answer, and the rep can pick another. Dialer Plus includes 25 caller ID numbers per rep.
How do I get more people to answer sales calls?
Call from numbers people still pick up. Smart caller ID chooses the number each contact is most likely to answer, and caller ID reputation checks every number daily and rests one that looks flagged. No tool can promise a label comes off, but you will know early.
Is cold calling software the same as an auto dialer?
An auto dialer is one part of it. Cold calling software also needs the list, caller IDs, Do Not Call checks and somewhere to log each call. Adoptiv has all of them in one CRM.
How does outbound call tracking work?
Every call is logged to the contact with its direction, length, outcome and recording. Call analytics counts calls made, answered and missed per rep, over any dates you pick.
Is outbound calling legal?
Outbound calling is common in the US, but rules on consent, calling hours, Do Not Call lists and abandoned calls apply. Adoptiv gives you the controls: DNC and litigator checks, the calling-hour rules for every state, and an abandoned-call limit. This is general information, not legal advice; check your campaigns with your own counsel.
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