Extensions & Webphone
Take Calls in Your Browser. Move Them to Any Device.A browser softphone with one extension that follows your rep to any device.
Your reps make and take calls right in the browser tab they already work in, with nothing to install. Each person gets one extension that also rings the Android app and a desk phone. Mid-call, move the conversation from browser to desk phone without the customer noticing.
- Nothing to install
- One extension per person
- Move calls between devices
How a call moves through it
- A call for your repRings their one extension
- Answer on any deviceBrowser, Android app or desk phone
- Switch device mid-callThe new device rings first
- The call carries onThe old device drops only after answer
One Extension. Every Device.
The phone runs in the browser tab your rep already has open. No plugin, no download.
One extension reaches the browser, the Android app and a desk phone.
The new device rings first, and the old one lets go only after it answers.
Keep a device out of queue calls while direct calls still reach it.
Calling from the Browser in Three Steps.
Open Adoptiv in Your Browser
The phone signs in from your browser tab. There is nothing to download.
Add Your Other Devices
Install the Android app, or connect a desk phone to the same extension.
Call, Then Move If Needed
Answer on any device, and move a live call to another without dropping it.
One Extension, Three Devices.
Calls in the tab your rep already works in, with a headset. Nothing to install.
Connect a desk phone to the same extension, with its own login.
What Is a Browser Softphone, and How Do Extensions Work?
A browser softphone is a phone that runs in a web browser tab, so you can make calls from the browser with a headset instead of a handset, and nothing to install. Adoptiv’s web phone sits in the same tab as your CRM.
In Adoptiv the extension is the person, not the device. Each person gets one extension, unique in the workspace, and three lines hang off it: the browser, the Android app and a desk phone, each with its own login. Any call flow or call queue that sends a call to a person reaches all three.
You can switch calls between devices mid-conversation. Adoptiv rings the new device, waits for it to answer, switches the audio, and only then lets go of the old one. If the new device isn’t answered, the call carries on where it was. Any device can also be kept out of queue calls while direct calls still reach it.
One session runs at a time: opening the phone in a second tab or device takes it over rather than ringing both. The phone widget shows status, such as connection, microphone and speaker. The controls for a live call, like mute, hold, keypad and hang-up, sit in the call bar at the top of the screen, which appears only while a call is up.
A Web Phone and Phone Extensions, in Every Seat.
Make and take calls in the browser over a secure connection, with no installer or plugin.
One per person, unique in your workspace, up to 30 characters.
A desk phone on the same extension, with its own login.
The new device rings first; the old one drops only once it answers.
Keep any device out of queue calls; direct calls still reach it.
For Teams That Work from Anywhere.
Browser Softphone vs a Desk Phone System.
| What | A traditional desk phone system | With Adoptiv |
|---|---|---|
| Setup | A traditional desk phone system: Hardware for every desk | With Adoptiv: Open the browser tab; add a desk phone if you want one |
| Away from the desk | A traditional desk phone system: Forwarding rules or a second number | With Adoptiv: The same extension on the Android app |
| Moving a live call | A traditional desk phone system: Hang up and call back | With Adoptiv: Move it to another device mid-call |
| Where the CRM is | A traditional desk phone system: On a different screen | With Adoptiv: In the same tab as the phone |
Extensions & Webphone Questions, Answered.
What is a softphone?
A softphone is a phone that runs as software, on a computer or a mobile, instead of a desk handset. Adoptiv’s softphone runs in the browser with nothing to install.
Do I need to install anything?
No. The browser softphone works in the tab you already use for Adoptiv, with no installer and no plugin.
Can I use a desk phone?
Yes. Each extension includes a desk phone line with its own login details, alongside the browser and the mobile app.
Is there a mobile app?
Yes, for Android phones and tablets running Android 10 or later, downloaded from adoptiv.com/download. The iPhone app is on its way.
Can I move a call from my computer to my phone?
Yes. The other device rings first; once it answers, the audio switches over and the old device drops. If it isn’t answered, the call carries on where it was.
Can I make calls from my browser?
Yes. The phone runs in your Adoptiv tab with nothing to install. You need a headset, or a microphone and speakers.
What happens if I open Adoptiv in a second tab?
The new tab takes over the phone rather than ringing alongside, so one person’s calls never ring in two tabs at once.
Can I stop queue calls ringing on my mobile?
Yes. Any line can be kept out of queue calls, and direct calls to you still reach it.
How many extensions does each person get?
One per person, unique across your workspace. That one extension reaches the browser, the Android app and a desk phone.
Still have a question? A real person replies in under 60 seconds in US business hours. Talk to our team →
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