Live Call Monitoring
See Every Live Call. Join the One That Matters.Live call monitoring of your whole floor, updating as calls change.
One board shows every call in progress across your workspace: the rep, the contact, the queue it came through, the caller ID shown and how long it has run. It updates on its own as calls ring, connect and end. From any row you can listen, whisper, barge or hang up.
- Updates on its own
- Every call, one board
- Listen, whisper, barge
How a call moves through it
- Calls ring and connectAcross every queue and rep
- The board updatesNo refresh button to press
- Spot the callLong, queued or on hold
- Join itListen, whisper or barge from the row
The Whole Floor, on One Screen.
Every live call, its rep, contact, queue and running time, updating as it changes.
See long calls and calls on hold, and step in before they go wrong.
Listen, whisper and barge sit on each row of the board.
Transfer consult calls fold into the main call, so the board never counts one conversation twice.
Watch, Spot, Then Step In.
Open the Live Board
Live calls across the workspace load at once, most recent first, and keep updating.
Spot the Call That Needs You
Read the rep, the queue, the status and how long each call has run.
Step in from the Row
Listen, whisper, barge or hang up, without leaving the board.
What Is Live Call Monitoring, and What Can a Supervisor See?
Live call monitoring is real-time call monitoring of your team’s phones: a supervisor sees every call as it happens and can join any of them. It is how managers find the call that needs help while it is still going.
Adoptiv’s live calls dashboard covers the whole workspace. When you open it, it loads up to 200 live calls, most recent first, and from then on every change arrives on its own, with no refresh interval. A call counts as live from queued and ringing through in progress and on hold, eight stages in all, and leaves the board when it ends.
Each row is one conversation: direction, contact, rep, customer number, the caller ID shown, the queue it came through, a running timer and its status. Consult legs from a warm call transfer are folded into the main call, so nothing is counted twice. Stale rows clear themselves: unanswered after 30 minutes, connected after six hours.
Then you act. Every row offers listen, whisper and barge, plus a force hang-up for a call that has to end now. Think of it as a supervisor dashboard, or a call center wallboard you can act on. Access needs telephony permission, which shows every live call in the workspace.
A Supervisor Dashboard Built for the Live Floor.
Every status change arrives as it happens, with no refresh.
Up to 200 live calls loaded at once, most recent first.
Every live call in the workspace, not a slice someone picked.
Rep, contact, queue, caller ID, running time and status.
End any live call in the workspace from the board.
For Anyone Running a Phone Floor.
Live Call Monitoring vs Walking the Floor.
| What | Walking the floor or reading reports | With Adoptiv |
|---|---|---|
| What you see | Walking the floor or reading reports: The reps near you | With Adoptiv: Every live call in the workspace |
| When you find out | Walking the floor or reading reports: After the call, in a report | With Adoptiv: While it is happening |
| Remote reps | Walking the floor or reading reports: Out of sight | With Adoptiv: On the board like everyone else |
| Stepping in | Walking the floor or reading reports: A tap on the shoulder | With Adoptiv: Listen, whisper or barge from the row |
| Totals over time | Walking the floor or reading reports: In your reports | With Adoptiv: Still in your reports: the board shows live calls |
Live Call Monitoring Questions, Answered.
What is live call monitoring?
Seeing calls as they happen, so a supervisor can spot one that needs help and join it. Adoptiv shows every live call on one board and lets you listen, whisper or barge from it.
Can I monitor calls in real time?
Yes. It loads the live calls when you open it, then each change arrives as it happens. There is no refresh button and no refresh interval.
What does each row show?
Direction, contact, rep, customer number, the caller ID shown, the queue, a running duration and the call’s status.
Can I end a call from the board?
Yes. A force hang-up sits on every row, alongside listen, whisper and barge.
Who can see the live calls board?
Users with telephony access. They see every live call in the workspace, not just one team’s.
How do I monitor employee calls?
Open the live calls board to see every call in progress, then listen, whisper or barge from any row. Monitoring rules vary by state, so tell your team how calls are monitored. This is general information, not legal advice.
Is this a call center wallboard?
It is a live board of calls you can act on: each row is a conversation, with listen, whisper, barge and hang-up controls.
Are transfers shown twice?
No. Warm-transfer and three-way consult legs are hidden behind their main call, so one conversation is one row.
How many calls can the board show?
It opens with up to 200 live calls, most recent first, and then follows every change as it happens.
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See Your Whole Floor Live.
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