SMS & Text Conversations
Text from the Number They Already Know.Business texting from your calling numbers, right beside the calls.
Send and receive texts from the same business numbers your team calls from. Each conversation sits on the contact next to their calls, voicemails and emails, not in a separate app. Text missed callers back automatically, and leave the 10DLC registration to us.
- Same number as your calls
- Missed-call text back
- 10DLC handled for you
How a call moves through it
- A call is missedNobody could pick up in time
- Your call flow texts backFrom the number they just called
- They replyOne thread for your number and theirs
- It lands on the contactBeside their calls, voicemails and email
Calls and Texts, in One Place.
Each customer has one thread with your number, whoever on your team replies.
Texts sit beside calls, voicemails and email in one feed, in the order they happened.
A call flow can text the caller who just rang, so a missed call starts a conversation.
Every message shows queued, sent, delivered, failed or received, with the error kept on failures.
Texting Set Up in Three Steps.
Use Your Business Number
Numbers arrive with texting on, and 10DLC registration is handled for you.
Text from the Contact
Open a contact and reply in the thread beside their calls.
Automate the Routine Ones
Add a text step to a call flow for missed calls, or to a sequence for follow-ups.
What Is Business Texting, and Why Keep It Next to Calls?
Business texting is sending and receiving text messages from a company phone number instead of a personal mobile. Two-way SMS lets customers reply, so a text becomes a conversation your whole team can see.
In Adoptiv you text from the business number you already call from. Each conversation is your number plus theirs, kept as one thread rather than a new one per rep. It joins a contact by matching any of the four phone fields on the record, mobile and direct line included, and appears in the contact’s feed beside calls, voicemails and email.
Texts can go out without anyone typing them. A text step in a call flow messages the caller who just rang, which is how missed-call text back works, and a text step in a sequence sends follow-ups. Both can fill in details, such as the contact’s name.
Every message shows queued, sent, delivered, failed or received. Messages are text only: MMS is off. Adoptiv holds the 10DLC registration for US SMS for business, so you don’t file with the registry. Some uses are barred whatever consent you hold, including third-party collections, debt relief and credit repair. Opt-outs are a do-not-text field on the contact; STOP replies are not actioned for you. Texting comes with every seat, on the same phone number.
A Texting CRM, on the Numbers You Already Have.
Send and receive texts in one thread per customer.
The same number you call from, so customers see one number.
Threads match contacts on any of four phone fields and sit in their feed.
Queued, sent, delivered, failed or received, with errors kept.
The brand and campaign registration sit with Adoptiv.
Record opt-outs on the contact with a do-not-text field.
For Teams Whose Customers Would Rather Text.
Business Texting vs Texting from Personal Phones.
| What | Texting from personal phones | With Adoptiv |
|---|---|---|
| Which number | Texting from personal phones: The rep’s own mobile | With Adoptiv: Your business number |
| Who can see the thread | Texting from personal phones: Only that rep | With Adoptiv: Your team, on the contact |
| Next to calls | Texting from personal phones: In a different app | With Adoptiv: In the same feed as calls, voicemails and email |
| Missed calls | Texting from personal phones: Texted back if someone remembers | With Adoptiv: Texted back by your call flow |
| Opt-outs | Texting from personal phones: Remembered, hopefully | With Adoptiv: A do-not-text field on the contact; STOP replies are not automatic |
SMS & Text Conversations Questions, Answered.
Can I text from my business number?
Yes. Every seat includes texting from the same US business number you call from.
What is two-way SMS?
Texting that goes both ways: you send messages and customers reply in the same thread. In Adoptiv the thread sits on the contact, beside their calls.
Do I need to register for 10DLC?
No filing on your side. Adoptiv holds the 10DLC brand and campaign registration for US business texting.
Can I send pictures?
No. Texting is text only; picture messages (MMS) are off on numbers as issued.
Does Adoptiv handle STOP replies?
Not automatically. Do-not-text is a field on the contact, and keyword replies such as STOP are not actioned for you, so set the field when someone opts out.
What is missed-call text back?
An automatic text to someone whose call you missed. In Adoptiv it is a text step in your call flow, sent to the caller unless you change it.
Is texting included in my plan?
Yes. Every seat includes texting from the same number you call from.
What can’t I use business texting for?
US rules bar some uses outright, including third-party collections, debt relief and credit repair, and consent doesn’t lift that.
What if the person texting isn’t a contact yet?
The thread starts with the first message anyway. Add their number to a lead later and the whole thread joins the record.
Still have a question? A real person replies in under 60 seconds in US business hours. Talk to our team →
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14-day trial · no card · migration included