AI Email Analysis
Know Where Every Thread Stands, Without Reading It All.AI email analysis that reads the threads with your leads, and only those.
When a lead writes back, SIYA reads the thread and tells you where it stands: a short summary, the customer’s sentiment, what they are asking for, and whether it looks urgent or like spam. Mail that isn’t with one of your leads is never read at all.
- Only threads with your leads
- Summary, sentiment and intent
- Updated as replies arrive
How it works
- A reply arrivesA new message lands on a thread
- No lead on itLeft alone, never readOne of your leadsThe thread is read
- SIYA reads the threadNewest messages kept when it runs long
- Where it standsSummary, sentiment, intent, urgency and spam
Every Reply, Already Read.
A short summary of the thread so far, refreshed when the customer replies.
Sentiment on every analyzed thread, so a frustrated reply doesn’t sit unnoticed.
The customer’s intentions pulled out of the thread, ready for your reply.
Threads without one of your leads on them are never read by anything.
Thread Analysis in Three Steps.
Connect Your Mailbox
Link Gmail, Outlook or another mailbox so threads land in Adoptiv beside your leads.
Let Replies Come in
When a lead writes back, the thread is read automatically. Threads without a lead on them are skipped.
Read Where It Stands
Open the thread for its summary, sentiment, intent and urgency, then reply.
What Is AI Email Analysis, and What Does It Read?
AI email analysis reads an email thread and tells you where it stands: a short summary, how the customer feels, what they are asking for, and whether it looks urgent or like spam. You get the gist of a long thread without scrolling through it.
Adoptiv only reads mail that belongs in a CRM. A thread is analyzed when someone on it, as sender, recipient or copied, matches a lead’s email address, and when the lead has written back at least once. A sequence that has gone out and heard nothing back is left alone, and drafts are never included. Everything else in your inbox is never read.
When a reply arrives, SIYA reads the thread from oldest to newest and writes one analysis for it: the summary, email sentiment analysis, the customer’s intentions, and a spam and urgency check. Long threads keep their newest messages, so the reading reflects where the conversation is now. Each new reading replaces the last, at most once every 15 minutes per thread.
Email gets fewer readings than calls on purpose: tone and the five call scores are call ideas, so they are left out. To answer a thread, AI email writing drafts a reply in your composer, and nothing is sent until you press send.
Email Thread Analysis for Every Customer Reply.
Where the thread stands now, written with the newest messages kept.
How the customer feels, so unhappy replies stand out.
A spam and urgency reading, so urgent replies stand out from the rest.
Threads with no lead on them are never read.
A new message updates the analysis, at most once every 15 minutes per thread.
For Teams That Sell Over Email Too.
AI Email Analysis vs Reading Every Thread.
| What | Reading threads yourself | With Adoptiv |
|---|---|---|
| Long threads | Reading threads yourself: Scroll back to the start | With Adoptiv: A summary of where it stands now |
| Unhappy customers | Reading threads yourself: Noticed when someone reads closely | With Adoptiv: Sentiment on every analyzed thread |
| Urgent replies | Reading threads yourself: Wait their turn in the inbox | With Adoptiv: Marked by the urgency reading |
| Personal mail | Reading threads yourself: Mixed in with customer threads | With Adoptiv: Never read unless a lead is on it |
| Tone and scores | Reading threads yourself: Your own judgment | With Adoptiv: Not on email: those are for calls |
AI Email Analysis Questions, Answered.
What is AI email analysis?
Software that reads an email thread and tells you what it says: a summary, the sender’s sentiment, what they want and how urgent it is. In Adoptiv, SIYA does this on threads with your leads.
Which emails are analyzed?
Only threads where at least one address, whether sender, recipient or copied, matches a lead’s email, and where the other side has written at least once. Anything else is left alone.
Are my personal emails read?
No. A thread is only read when someone on it is one of your leads. Without a match, nothing about the thread is analyzed.
How often is a thread analyzed?
When a new message arrives, at most once every 15 minutes per thread. You can also run it by hand at any time.
Are emails scored like calls?
No. Tone and the 0 to 10 call scores are for calls. Email analysis returns a summary, sentiment, intentions, and a spam and urgency check.
How do I summarize email threads with AI?
Connect your mailbox to Adoptiv. When a lead replies, SIYA summarizes the thread automatically, keeping the newest messages when it runs long.
What is email sentiment analysis?
Reading an email to judge how the writer feels. Adoptiv reads the sentiment of each analyzed customer thread, so unhappy replies stand out.
Does it read threads where nobody has replied?
No. At least one message has to come from the other side, so a sequence that hasn’t had a reply is left alone.
How long a thread can it read?
Up to 24,000 characters. Longer threads keep their most recent messages, so the reading reflects where things stand now.
Still have a question? A real person replies in under 60 seconds in US business hours. Talk to our team →
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Know What Every Customer Reply Means.
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