AI Email Analysis
A thread is only read when somebody on it is already one of your leads and has written back. No match and nothing is sent anywhere at all, so mail that is not about a customer is never read by anything.
Which threads get read
analysedThe whole thread is read once and the result is keyed to the thread, so re-analysing updates the same row rather than piling up.
- summarywhat the thread is about and what was promised
- sentimentpositive, neutral or negative
- intentionswhat the contact wants, what you committed to
- spam_urgencyhow likely a blast, and how fast a reply is needed
- tonalitya call concept, not run on mail
- scorescoaching scores belong to calls
Product figures from the platform’s own defaults - not customer averages
How it works.
The gate runs before anything leaves, and it does not bend
Every sender, recipient and copied address is lowercased and checked against the primary and secondary mail on your leads. Without a hit the thread is left alone and no request is made to any provider.
Threads that only went outward are left alone
At least one message has to have come from the other side. A sequence that has gone out and heard nothing back is not yet a conversation, so there is nothing there to read.
Four questions, and two left out on purpose
Summary, sentiment, intentions, and the spam and urgency reading. Manner of speech and the zero to ten coaching numbers are call ideas, so this path neither asks for them nor stores them.
A long thread keeps its tail
Messages render oldest first with direction, timestamp and parties, then the whole block is trimmed from the front if it runs long. What you get back is a read on where the conversation stands now, and reading it again updates the same row rather than adding another.
Two moments in every read.
Every read passes through the same seven. AI Email Analysis is the lit ones, and everything either side of it is a different page in this category.
- 01Source
the call or the thread it reads
- 02Transcribe
audio into words, with speakers
- 03Read
the pass over the whole of it
- 04Judge
the score, the sentiment, the intent
- 05Extract
the fields and follow-ups pulled out
- 06Write
what lands back on the record
- 07Review
a person checking the machine
The specifics.
8 facts- Gate
- One participant address must match a lead. No match means no request at all
- Also required
- At least one message received on the thread. Drafts are excluded from the read
- Dimensions
- Summary, sentiment, intentions, spam and urgency. No manner, no coaching numbers
- Input
- Up to twenty four thousand characters, keeping the most recent messages
- Trigger
- A message received, once per thread per quarter of an hour. By hand it skips that wait
- Identity
- A hash of the thread, so reading it again replaces the row rather than adding one
- Which model reads it
- The mail purpose resolves through the model catalog like every other read, so it is one decision made once rather than per thread
- Not the same as
- This reads mail you already own. Composing a reply is its own capability
What it reads, and what reads it.
Nothing here invents its input. These are where the material comes from, and where the verdict goes afterward.
More in Intelligence
12 capabilitiesAI that proposes edits to the record - an insight becomes a field once you accept it.
A supervisor who used to open the audio reads it instead: what the call was about, how it went, what was asked for, what it scored. One reading, one answer.
Nothing on an existing lead moves by itself. What the call gave up arrives as proposed edits, each with the value it would replace and the words it came from.
One to six sentences on the record covering why the call happened and what was agreed, so nobody reading the list has to open the audio to find out.
How the agent sounded, how the customer sounded, one word for the pair. Chosen words rather than a fixed list, so a call can close politely and grudgingly.
A month of calls gets reviewed by whoever had time. Every call carries five numbers instead, and the overall is judged in its own right rather than averaged.
Nobody re-listens to check the disclosure went out. Every call is scored against what compliance means on your floor, with a missing one excluded, not passed.
A promise made out loud is worth nothing until it sits on a day. Callbacks and meetings come off the call with the time said, real the moment you accept.
A coaching note never quotes the customer back at a rep who did not say it. Four of six engines return the channel each side was on, one control swaps them.
A collections call and an admissions call are not judged the same way. Fifteen verticals ship knowing the difference. What comes back still reads the same.
The field group you would otherwise build one field at a time. Describe what you track or paste a spreadsheet's columns, then approve or refuse each field.
Type the list you want and it builds the filter and the sort. Then it says in one sentence what it understood: a filter nobody typed has to say what it did.
OpenAI, Azure, Anthropic, Gemini, Bedrock and ten more. When one starts timing out mid-afternoon the work moves down the chain rather than stopping on you.
The rest of the platform.
Five more categories, all on the same record and the same bill. Each card names three of its capabilities, so you can tell from here whether it is worth opening.
Intelligence
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