Call Outcome Actions
One Click at Hang-Up. The Follow-Up Is Handled.After-call work automation that turns each call outcome into the next action.
When a call ends, the rep picks how it went. That call outcome can do the follow-up for them: book the callback, mark the number Do Not Call, create a task, move the lead to qualified, add a tag or file the note. It runs in the background, so the rep is free for the next call.
- 26 built-in actions
- 20 outcomes ready to go
- Runs behind the rep
How it works
- The call endsThe rep picks the call outcome
- Its action runsIn the background, out of the rep’s way
- Follow-up is handledCallback booked, task created, tag or DNC set
- On to the next callThe rep is free straight away
After-Call Work, Done by the Outcome.
The callback, the task and the Do Not Call mark happen because the rep picked the outcome, not because they remembered.
Actions run behind the call, so a slow follow-up never holds up the next conversation.
Each outcome means the same thing on every team, so follow-up and reports stay consistent.
The outcome, its label, category, color and action are saved on the call as they were that day.
From Hang-Up to Handled.
Choose Your Live Outcomes
Start from 20 built-in call outcomes, each with an action attached, and choose which your team uses.
Reps Pick One per Call
When a call ends, the rep picks the outcome that fits, like a callback or Do Not Call.
The Action Runs Itself
In the background, the callback is booked, the task created, the tag added or the number marked Do Not Call.
What Is After-Call Work, and How Do You Automate It?
After-call work is everything a rep does once a call ends: logging how it went, writing notes, booking a callback and updating the record. After-call work automation hands most of that to the call outcome the rep picks, so one click starts the follow-up.
In Adoptiv, call outcome codes can each carry one of 26 actions. One sets both Do Not Call marks on the record. Others book callbacks automatically, create a task for the lead’s owner, move the lead to qualified, add a tag or file the note. Twenty built-in call outcomes arrive with an action already attached, across six categories.
The action runs in the background after the call wrap-up is saved, so a slow follow-up never holds the rep up, and you reduce after-call work without asking reps to rush. The outcome, its label, category, color and action are copied onto the call as they stood that day, so renaming an outcome later never rewrites history.
Call outcome actions can also start a longer follow-up. Give an outcome the tag action and set a sequence to start when that tag is added, and the call itself starts the next email, text and call. Inside a sequence, a call task does the same job, with its outcome choosing the next step.
The Follow-Up a Rep Would Do, Done by the Outcome.
One outcome sets both Do Not Call marks on the record.
A qualifying outcome moves the lead forward for you.
For Teams That Make Call After Call.
Outcome Actions vs After-Call Admin.
| What | Manual wrap-up | With Adoptiv |
|---|---|---|
| A “call me back” request | Manual wrap-up: A sticky note or a calendar entry | With Adoptiv: A callback opened by the outcome |
| A Do Not Call request | Manual wrap-up: Typed into a note, maybe | With Adoptiv: Both Do Not Call marks set on the record |
| Next steps for the owner | Manual wrap-up: An email to a colleague | With Adoptiv: A task created for the lead’s owner |
| Time before the next call | Manual wrap-up: Spent on admin | With Adoptiv: Actions run in the background |
| Old reports after a rename | Manual wrap-up: Rewritten by the change | With Adoptiv: Each call keeps the outcome as it was |
Call Outcome Actions Questions, Answered.
What is after-call work?
Everything a rep does after hanging up: logging how the call went, writing notes, booking callbacks and updating the record. Adoptiv lets the call outcome do much of it automatically.
What can a call outcome do automatically?
Set Do Not Call, book a callback, create a task for the lead’s owner, mark the lead qualified, add a tag or save the note. There are 26 actions in all, including a no-action option for outcomes that need nothing.
Do I have to set it up from scratch?
No. Twenty built-in call outcomes come with an action already attached, across six categories. You choose which outcomes are live for your team.
Does the rep wait for the action to finish?
No. The action is queued when the outcome is saved and runs in the background, so the rep can take the next call straight away.
Can one outcome trigger several actions?
No. Each outcome carries one action, which keeps it clear what every outcome does. For a longer follow-up, have the outcome add a tag that starts a sequence.
What are call outcome codes?
The short labels a rep picks when a call ends, such as callback or Do Not Call. They also go by call dispositions or wrap-up codes.
How do I reduce after-call work?
Let outcomes do the routine steps. When picking an outcome books the callback, creates the task and files the note, reps spend less time on admin between calls.
Can I create my own actions?
No. The 26 actions are built in and work the same way in every workspace. You choose which outcomes are live and which built-in action each one runs.
Does renaming an outcome change past calls?
No. Each call keeps the outcome, label, category, color and action it had when it was saved.
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